8 Nov Communicating with Authority – On Demand Recorded Webinar

1 Nov Getting your Message Across: Strategies for Conveying Technical and Complex Information

Communication excellence, the ability to speak clearly and convey ideas with impact, is highly associated with career and organizational success.

Yet, healthcare and technology leaders face a major challenge: how to simplify complex and technical information so that others “get it”, buy in, and take action for best results. (more…)

25 Oct Managing Employees Remotely – On Demand Recorded Webinar

With large numbers of employees working remotely, managers are grappling with a set of challenges in communication, motivation, and employee engagement to continue leading effectively.

Watch our recorded webinar and you will learn:

– The key challenges to remote work

– Five important skills for effective remote collaboration

– How to motivate and engage employees

This is a unique opportunity to fine-tune your communication skills. You will learn proven strategies you can put to use immediately with any remote employee or team to keep them focused and productive.

30-minutes

18 Oct Five Tips for Telehealth Professionals

Telehealth is here to stay! Eighty percent of patients had positive experiences during the pandemic, and the same number wish to continue their telehealth sessions when meeting in person is not necessary for treatment, or as an adjunct to in person visits.

No matter what the medium though, patients and clients judge healthcare providers on two dimensions:

1) Professional knowledge and expertise; and 2) Communication/relationship skills.

(more…)

10 Oct Speaking Business English Clearly

3 Oct Thinking on Your Feet

Watch our 30-minute recorded webinar: Thinking on Your Feet

This informative, practical webinar teaches you how to process and organize your thoughts quickly in a way that will help you communicate clearly and with confidence.

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26 Sep Products Don’t Sell – People Do: True or False?

Is this age-old sales mantra still true? After all, when it was first said, it certainly wasn’t delivered on the devices you are reading it on right now. So has technology changed the meaning of this mantra? And how about products in today’s world? (more…)

19 Sep Eloquence: Relying on Short Words

For hundreds of years in the English language, the most powerful and memorable means of expression has been the reliance on one or two-syllable words.

Many eloquent speeches, poetry, and plays have this common strain: three out of four words are one and two syllables. (more…)

9 Sep Is There a Connection Between Anxiety Disorders and Fear of Speaking?

We are all familiar with the concept of public speaking, but all speaking is public speaking. When ordering dinner in a restaurant, people do not consider this “public speaking” and may complete this task with minimal anxiety or self-awareness. Yet, a presentation in front of seven people may cause extreme distress.

(more…)

29 Aug Virtual Learning May be Best

I really enjoyed this article from the NeuroLeadership Institute on the benefits of virtual learning:

Virtual Learning is Better. Period.

Our team of executive communication coaches concur that brief periods of learning over time lead to better results. (more…)

23 Aug How to Choose a Speech Coach

When you are charged with finding and selecting a vendor to help you or your employees strengthen their communication skills, you are taking on a crucial task. Whether it’s helping a colleague prepare for a major presentation, learning to navigate difficult conversations yourself, or developing an organization’s leadership team, you need to closely match the learning needs to the training skills. (more…)

4 Aug Avoiding The Great Resignation

One of the most perplexing questions our corporate clients ask is, “Will our talent actually stay?” The concern is that many talented people are leaving their positions for more desirable jobs. Some people refer to this as The Great Resignation.
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23 Jun In Customer Service, Words Matter: What Do Chick-fil-A and the Ritz-Carlton Have in Common? 

At Chick-fil-A, when a customer says “Thank you,” their employees don’t say “You’re welcome” or “No problem.” Instead, they say, “My pleasure,” and there’s a big difference. 

Find out why in this CNN article: 

https://www.cnn.com/2022/04/09/business/chick-fil-a-my-pleasure/index.html 

13 Jun Investing in POWER skills 

One of the most perplexing questions our corporate clients ask is, “will our talent actually stay?” The concern is that talented people are leaving their positions for more desirable jobs. Some people refer to this as The Great Resignation. 

For instance, a client of mine, with 20 years of experience in helping tech companies scale from 50 to 2000 employees, explained, “there is no great resignation, there is talent everywhere, but they get to decide where they are going. That’s the difference.”  (more…)

7 Jun Being Present for Your Listeners

To quote part of a song from the musical Hamilton, “I wanna be in the room where it happens….” Remember when we were in the same room with our listeners? We could get a sense of their energy, nonverbals, and actual interaction. This sort of feedback helped build our momentum in the moment.

Two years into this new form of daily communication, one that is separated by miles, time zones, and technology, connection and influence can feel out of reach. (more…)

17 May When English is not your first language, use P.A.R. to make sure you are understood and are speaking clearly. 

Around the world, at this very minute, tens of millions of people are taking classes at language schools; some are using YouTube to learn to speak and listen, and of course, many are learning in their grade schools, high schools, and universities. Many of these people will be required in their careers to use English, so they are often very serious in their approach to learning.  (more…)