CUSTOMER SERVICE TRAINING CENTER
Customer Service Training
Achieving Extraordinary Customer Service is designed to help your team members become more self-aware and to help enhance the personal communication skills of each participant. We improve conversations by teaching real-world, proven techniques to enhance one’s personal communication style that both strengthen one’s image and the quality of their customer communication. Our customized one-on-one, and group training programs offer comprehensive speech and communication toolkits customized to help professionals with diverse backgrounds at all levels of the organization. This training program will help you achieve world-class, extraordinary customer service and significantly improve your company’s customer satisfaction ratings.
We customize our training for each client’s unique situations, team and culture. Our most popular topics are:
• Developing a service attitude
• Speaking clearly & choosing words wisely
• Telephone techniques for productive communication
• Understanding tone of voice
• Thinking on your feet
• Handling difficult questions
• Handling challenging customers
• Managing your stress
• Dealing with nervousness
• Recovering from mistakes
• Building relationships
• Role playing & group practice exercises
Based on the best-selling book published by McGraw-Hill “Customer Service and the Telephone” by TSIC co-founder Dr. Paula Borkum Becker, the tools and techniques in this program work for phone, web conference, email, texting and chat. They help participants develop true skill and competence in all areas related to customer service communication.
We will take your team’s service skills to the next level.
Whole and half-day group workshops
Detailed initial speech and communication assessment
Comprehensive plan “road map” for success
Custom materials such as worksheets, workbooks, audio, and video recordings when applicable
Well, because we are the best. Seriously, we are really good at this.
Just ask anyone…
“I am now a Vice President—the promotion went through and I got it!
I just want to send you this note to express my appreciation for your advice and support over the past year. As you know, achieving this position of VP was an important career goal for me. But it would not have been possible without your guidance, support and encouragement.”
VP, State Street
“The Speech Improvement Company coaches have taught us not only how to best present our research, but also, how to tell the story behind the research. As a result, our analysts now connect with the audience better and demonstrate their capabilities in the best way possible.“
Crawford Del Prete, executive vice president, WW Business Units and chief research officer at IDC