Customer Service Training


Achieving Extraordinary Customer Service is designed to help the team members to become more self-aware and to help enhance the communication skills of each participant.  The goal is to introduce appropriate techniques, which will strengthen the image and information, which team members presents to customers.  Specifically, each participant will focus on his or her delivery style and how delivery impacts their customers. This training program will help to improve your company’s customer satisfaction ratings
Our customized one-on-one, group training and coaching programs offer comprehensive speech and communication toolkits customized to help professionals with diverse backgrounds at all levels of the organization. Our goal is to help you achieve world class extraordinary customer service.


Participants are invited to bring their own concerns to coaching.  In addition, topics may include:

Developing a Service Attitude

Choosing Words Wisely

Speaking Clearly

Telephone Techniques

Understanding Tone of Voice

Thinking on Your Feet

Handling Difficult Situations

Building Relationships

Preparing for a Service Experience

Dealing with Nervousness

Preparing & Practicing Exercises



Based on the best selling book published by McGraw-Hill “Customer Service and the Telephone”  by TSIC co-founder Dr. Paula Borkum Becker, the tools and techniques in this program go far deeper than learning scripts.  They help participants to develop true skill and competence in all areas related to service education.


Our unique and customized one-on-one and group Programs offer comprehensive speech and communication strategies. Our goal is to help you demonstrate outstanding service in a variety of communication contexts.

The bottom line: We help you enhance your team’s service skill.



Whole day and half day group workshops

Detailed initial speech and communication assessment

360° Feedback

Comprehensive plan “road map” for success

Custom materials such as worksheets, workbooks, audio, and video recordings when applicable



Well, because we are the best. Seriously, we are really good at this.

Just ask anyone…


“I am now a Vice President—the promotion went through and I got it!
I just want to send you this note to express my appreciation for your advice and support over the past year. As you know, achieving this position of VP was an important career goal for me. But it would not have been possible without your guidance, support and encouragement.” 

VP, State Street

We’d love to hear from you! 
Call us at +1-617-739-3330, or email us at to learn more. 
We are happy to accommodate international and national clients by traveling and/or videoconferencing.


The Speech Improvement Company Coaches have taught us not only how to best present our research, but also, how to tell the story behind the research.  As a result, our analysts now connect with the audience better and demonstrate their capabilities in the best way possible.

Crawford Del Prete, executive vice president, WW Business Units and chief research officer at IDC


We invite you to contact your Coach directly, or simply call +1-617-739-3330  or email (
to learn more or provide your speakers with:
onsite practice, last minute speaker preparation, speaker observation and critique.  

We accommodate international and national speakers by traveling and utilizing Video conferencing.