Uncategorized

15 Nov Affect and Technology 

Affect relates to the presentation’s general impression, the feeling it evokes. It’s like overhearing loud voices in the next room or getting “an impression” of what is happening. Affect refers to the openness, tension or mood of the experience. It is primarily intangible but a genuine and crucial part of communication.

The Technology of Communication refers to the specific procedure used to accomplish the presentation. What type of organization should be used? What vocabulary or jargon is appropriate? What persuasive approaches should be used? If it’s a team presentation, who should speak first? Is s/he an eloquent speaker? Technology carefully analyzes the specific skills required for effective communication. Do I have clear speech? Is my voice confident? Are my nerves under control?

A successful business presentation is directly related to the accuracy with which you prepare for both the Affect and the Technology inherent in the experience. Unfortunately, many “presenters” focus exclusively on their preparation and comfort level. In reality, the Affect and Technology required by the listener are equally important. A highly effective speaker is attentively conscious of the “listeners'” wants and expectations. The concept of Affect and Technology provides a viable way to analyze the overall experience critically.

Read More

8 Nov Communicating with Authority – On Demand Recorded Webinar

Being able to communicate assertively and confidently helps people succeed in business and personal relationships. It begins with a mindset and requires attention to non-verbal communication and delivery style. This recorded webinar will introduce you to the best practices for both and provide valuable, life-long communication skills.

30-minutes

 

Read More

25 Oct Managing Employees Remotely – On Demand Recorded Webinar

With large numbers of employees working remotely, managers are grappling with a set of challenges in communication, motivation, and employee engagement to continue leading effectively.

Watch our recorded webinar and you will learn:

– The key challenges to remote work

– Five important skills for effective remote collaboration

– How to motivate and engage employees

This is a unique opportunity to fine-tune your communication skills. You will learn proven strategies you can put to use immediately with any remote employee or team to keep them focused and productive.

30-minutes

Read More

9 Sep Is There a Connection Between Anxiety Disorders and Fear of Speaking?

We are all familiar with the concept of public speaking, but all speaking is public speaking. When ordering dinner in a restaurant, people do not consider this “public speaking” and may complete this task with minimal anxiety or self-awareness. Yet, a presentation in front of seven people may cause extreme distress.

Public speaking in a business setting can cause substantial stress, fear, nervousness, and anxiety for many professionals. The fear of speaking is considered one of the most common struggles in effective presentations and communication at work. (more…)

Read More

23 Aug How to Choose a Speech Coach

 

When you are charged with finding and selecting a vendor to help you or your employees strengthen their communication skills, you are taking on a crucial task. Whether it’s helping a colleague prepare for a major presentation, learning to navigate difficult conversations yourself, or developing an organization’s leadership team, you need to closely match the learning needs to the training skills.

This is even more important if the participant is a member of the C-Suite. Communication learning done well is career-changing and life-enhancing. If done poorly, not only is it a waste of time and money, but it can also be professionally and personally embarrassing.

This free, informative white paper will help you avoid those pitfalls and make the right decision. BONUS: It includes 23 questions you should choose from to ask any prospective speech coach before you hire them.

Download: How to Choose a Speech Coach

 

 

Read More

23 Jun In Customer Service, Words Matter: What Do Chick-fil-A and the Ritz-Carlton Have in Common? 

At Chick-fil-A, when a customer says “Thank you,” their employees don’t say “You’re welcome” or “No problem.” Instead, they say, “My pleasure,” and there’s a big difference. 

Find out why in this CNN article: 

https://www.cnn.com/2022/04/09/business/chick-fil-a-my-pleasure/index.html 

 

Read More

27 Apr Strengthening Relationships with Appreciation 

Everyone wants to be appreciated. People want to feel and know they matter. Unfortunately, our culture in the business world leans more towards critique than appreciation and competition more than support. Knowing how to share authentic appreciation is an invaluable skill for strengthening relationships.

Here are four tips that help: 

Be Prompt - Its best to share appreciation immediately, if possible. If you wait too long, you are likely to overanalyze, script yourself, and lose authenticity. The more delay, the less authenticity. Another risk with delay is the person you are appreciating may not remember the action/event details, and therefore, your appreciation wont have its intended impact.  (more…)

Read More

7 Apr Three Approaches to Better Presentations

Whether it’s a team effort or a one-person responsibility, a presentation can make or break a contract or client relationship. This brief article gives you three critical elements required for preparing a successful presentation.

If you provide a product or a service, there is truth in the old adage that “products don’t sell, people do.” Certainly, there are isolated exceptions, but person-to-person contact is invaluable for most businesses. In this framework, the business presentation holds a unique and critical place. It is an essential part of the public relations, marketing, and sales for any company, large or small.

(more…)

Read More

24 Mar Zoom, the Pope, and a Lesson Learned

I read an interesting article in The Atlantic based on a recent speech by the Pope. He reflected on the importance of face-to-face communication in a world that has gone online.  He said: 

“Text mediums deprive us of cues like facial expressions, posture, and vocal inflections. As a result, they are especially ill-suited to figuring out what people who aren’t adept at writing believe or intend to express….To interact with people in person is to see how complicated most of us are.” 

While the article’s author analyzes this through the lens of what makes a good journalist, the lesson is important for all of us who are on Zoom a lot. 

Read the article here. 

Read More