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Speak with Confidence

Where Do Attitudes Come From?

Attitudes are developed in five major ways; a comprehensive understanding of these contributing factors may help you realize your attitude toward experiences and other people. Observation: As a very young child, you observed parents, family, and friends working, speaking, and interacting with others. As you observed their behavior, you were developing attitudes that would later shape your behavior in similar situations. Example: You observed your parent’s treatment of the service person who came to fix

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Controlling the Impression You Make

What would you like other people to say about you when you are not present? This 30-minute recorded lesson will reveal the six most frequently selected impressions that leaders of countries and companies worldwide find effective.

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Managing Employees Remotely

Overcoming challenges in communication, motivation, and employee engagement The coronavirus is forced many of us to work and manage remotely. With large numbers of employees working remotely or in a hybrid environment for the first time, managers have a whole new set of challenges to continue leading effectively.

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Conference Presenting: Back to Basics

It’s that time of the year when organizations are gearing up for client conferences. Below are three suggestions that I find myself reminding all of my clients to include in their presentations. Give your listeners a reason to listen.  We call this a benefit statement, or I often refer to it as W.I.I.F.M. (What’s In It For Me).  It answers the question, “What is your presentation going to give listeners?” Think about your overall message

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Why Do They Say “Look”?

Have you noticed how many times a political candidate or commentator will say the word “look”? Why do they say that? Well, let us zoom the picture back a little and think about this. Linguists and psychologists have introduced us to what they refer to as “representational systems.” They tell us that people are prone to expressing their feelings, attitudes, opinions, and using one of three ‘representational systems.’ They have named these to be Visual,

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Be Prepared Before You Speak to a Group

Here are 10 important questions to ask before the business presentation process. These 10 questions relate to listener analysis, and therefore, your needs: Why am I speaking to these listeners? Why are they listening? What relationship do we have? What relationship do listener members have with each other? What do they know about this topic? What would they like to know? How will they use this information? What are they doing the day before I

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