In executive coaching, you hear a lot of singular techniques — one framework, one mindset, one magic fix that’s supposed to solve everything. In reality, even the best techniques only work when they adapt to the terrain. The central lesson is simple: knowing not just what to do, but when and why to do it. It’s the difference between approach and technique, strategy and tactic. When I run in the mountains, I shorten my stride whether I’m going uphill or downhill, but for entirely different reasons.
Managing Body Language in Difficult Communication Settings
Whether you’re in a small group setting or an auditorium, how do you respond to negative feedback?
We know that keeping a calm tone of voice and using reasonable language is critical. However, your body language is equally important. When someone in your audience objects to one of your points, don’t fight fire with fire! Instead, try to remain calm and communicate a genuine and sincere interest in listening to their concern. Lean in, don’t cross your arms or roll your eyes, don’t look at someone else or your phone. Have a strong, grounded, lower body and an active open upper body. This shows your listeners that you’re not crumbling under criticism, but instead, you are listening actively.
People trust and value eye contact. So, while speaking, maintain eye contact, and hold this while someone is challenging you. It also has a significant impact on their perception of your confidence, trustworthiness, and credibility.
With the correct posture and body language, people exude relaxed confidence and positivity. Simply changing your body language to appear more confident can make you feel more confident even if the present moment contains self-doubt and anxiety. This doesn’t mean acting or “faking it.” What it does mean is having self-awareness of what your body is doing when you are communicating. Studies show us that our body language can change our cortisol levels in the brain. These are hormones that affect the way we feel.
If we’re not careful, non-verbals can work against what we’re saying, negatively impacting even the most positive message. Slouching, hiding behind the podium, fiddling and crossing your arms, looking at your phone constantly, are all signals of being underprepared, anxious, or you’re disingenuous.
Here are a few ways to own your own space:
Remember, it may take time for confident body language to feel natural to you. So try making one small change at a time.
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