23 Aug How to Choose a Speech Coach

When you are charged with finding and selecting a vendor to help you or your employees strengthen their communication skills, you are taking on a crucial task. Whether it’s helping a colleague prepare for a major presentation, learning to navigate difficult conversations yourself, or developing an organization’s leadership team, you need to closely match the learning needs to the training skills. (more…)

4 Aug Avoiding The Great Resignation

One of the most perplexing questions our corporate clients ask is, “Will our talent actually stay?” The concern is that many talented people are leaving their positions for more desirable jobs. Some people refer to this as The Great Resignation.
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23 Jun In Customer Service, Words Matter: What Do Chick-fil-A and the Ritz-Carlton Have in Common? 

At Chick-fil-A, when a customer says “Thank you,” their employees don’t say “You’re welcome” or “No problem.” Instead, they say, “My pleasure,” and there’s a big difference. 

Find out why in this CNN article: 

https://www.cnn.com/2022/04/09/business/chick-fil-a-my-pleasure/index.html 

13 Jun Investing in POWER skills 

One of the most perplexing questions our corporate clients ask is, “will our talent actually stay?” The concern is that talented people are leaving their positions for more desirable jobs. Some people refer to this as The Great Resignation. 

For instance, a client of mine, with 20 years of experience in helping tech companies scale from 50 to 2000 employees, explained, “there is no great resignation, there is talent everywhere, but they get to decide where they are going. That’s the difference.”  (more…)

7 Jun Being Present for Your Listeners

To quote part of a song from the musical Hamilton, “I wanna be in the room where it happens….” Remember when we were in the same room with our listeners? We could get a sense of their energy, nonverbals, and actual interaction. This sort of feedback helped build our momentum in the moment.

Two years into this new form of daily communication, one that is separated by miles, time zones, and technology, connection and influence can feel out of reach. (more…)

17 May When English is not your first language, use P.A.R. to make sure you are understood and are speaking clearly. 

Around the world, at this very minute, tens of millions of people are taking classes at language schools; some are using YouTube to learn to speak and listen, and of course, many are learning in their grade schools, high schools, and universities. Many of these people will be required in their careers to use English, so they are often very serious in their approach to learning.  (more…)

4 May Rampant Redundancies 

The excesses of communication in our time are reflected in our language. When verbal overkill is in, eloquence is out. And when was the last time you heard an eloquent speech? So we plod along carrying a sack full of unnecessary words.

Here are some common examples of ripe redundancies ready for burial. (more…)

27 Apr Strengthening Relationships with Appreciation 

Everyone wants to be appreciated. People want to feel and know they matter. Unfortunately, our culture in the business world leans more towards critique than appreciation and competition more than support. Knowing how to share authentic appreciation is an invaluable skill for strengthening relationships.

Here are four tips that help: 

Be Prompt - It’s best to share appreciation immediately, if possible. If you wait too long, you are likely to overanalyze, script yourself, and lose authenticity. The more delay, the less authenticity. Another risk with delay is the person you are appreciating may not remember the action/event details, and therefore, your appreciation won’t have its intended impact.  (more…)

21 Apr Three Ways to Keep Yourself From Rambling 

If you find yourself “getting into the weeds” by using long sentences when sharing information or opinions….You might be a rambler!

If your friends and colleagues dread hearing you speak…. You might be a rambler!

If your clients, customers, or direct reports seem uncomfortable when you talk.…You might be a rambler!

If you find your neighbors or even family members keep avoiding your talks…. You might be a rambler!

Many of our clients are brilliant and interesting people. Even if you are all these things…You might be a rambler! (more…)

7 Apr Three Approaches to Better Presentations

Whether it’s a team effort or a one-person responsibility, a presentation can make or break a contract or client relationship. This brief article gives you three critical elements required for preparing a successful presentation.

If you provide a product or a service, there is truth in the old adage that “products don’t sell, people do.” Certainly, there are isolated exceptions, but person-to-person contact is invaluable for most businesses. In this framework, the business presentation holds a unique and critical place. It is an essential part of the public relations, marketing, and sales for any company, large or small.

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3 Apr The Structure of the Mind

25 Mar The Ultimate Guide To Online Dating

The app Hornet, which caters to the gay male community, has seen a 30-percent increase in social feed engagement since social distancing measures began in mid-March, according to CEO Christof Wittig. And the dating app Tinder reported that it saw more engagement on March 29 than on any other day in its history, with more than 3 billion users swiping to connect with people, according to an April 1 press release. In 2020, online dating revenue in the U.S. amounted to 602 million U.S. dollars, and it is projected to reach 755 billion U.S. dollars by 2024. The number of users is also expected to see an annual increase, with 53.3 million Americans expected to use internet dating services in 2024, up from 44.2 million users in 2020. That year, paying customers accounted for approximately 15 percent of U.S. online dating users. While many dating sites and apps are free, some platforms use a freemium pricing model that supports online purchases.

• Some online dating apps have been working on implementing new features to prevent catfishing—other companies are even producing AI intelligence to fend against it.
• The revenue from this industry and its frequency of use are astronomical.
• Even if the person you’re meeting volunteers to pick you up, avoid getting into a vehicle with someone you don’t know and trust, especially if it’s the first meeting.
• OkCupidwas created in 2004 by a group of friends from Harvard University.

When you engage in social events where you’re likely to meet new people, the pool of those who are single and looking is much smaller than when you’re on an app or dating site where everyone is in the same boat as you. Research shows, however, there are negative side effects of online dating, particularly for young women. People cite the obvious reasons for being on dating apps, such as seeking a long-term partner or a sexual encounter; the split is fairly even.

The Ultimate Guide To Online Dating

The app Hornet, which caters to the gay male community, has seen a 30-percent increase in social feed engagement since social distancing measures began in mid-March, according to CEO Christof Wittig. And the dating app Tinder reported that it saw more engagement on March 29 than on any other day in its history, with more than 3 billion users swiping to connect with people, according to an April 1 press release. In 2020, online dating revenue in the U.S. amounted to 602 million U.S. dollars, and it is projected to reach 755 billion U.S. dollars by 2024. The number of users is also expected to see an annual increase, with 53.3 million Americans expected to use internet dating services in 2024, up from 44.2 million users in 2020. That year, paying customers accounted for approximately 15 percent of U.S. online dating users. While many dating sites and apps are free, some platforms use a freemium pricing model that supports online purchases.

• Some online dating apps have been working on implementing new features to prevent catfishing—other companies are even producing AI intelligence to fend against it.
• The revenue from this industry and its frequency of use are astronomical.
• Even if the person you’re meeting volunteers to pick you up, avoid getting into a vehicle with someone you don’t know and trust, especially if it’s the first meeting.
• OkCupidwas created in 2004 by a group of friends from Harvard University.

When you engage in social events where you’re likely to meet new people, the pool of those who are single and looking is much smaller than when you’re on an app or dating site where everyone is in the same boat as you. Research shows, however, there are negative side effects of online dating, particularly for young women. People cite the obvious reasons for being on dating apps, such as seeking a long-term partner or a sexual encounter; the split is fairly even.

24 Mar Zoom, the Pope, and a Lesson Learned

I read an interesting article in The Atlantic based on a recent speech by the Pope. He reflected on the importance of face-to-face communication in a world that has gone online.  He said: 

“Text mediums deprive us of cues like facial expressions, posture, and vocal inflections. As a result, they are especially ill-suited to figuring out what people who aren’t adept at writing believe or intend to express….To interact with people in person is to see how complicated most of us are.” 

While the article’s author analyzes this through the lens of what makes a good journalist, the lesson is important for all of us who are on Zoom a lot. 

Read the article here. 

3 Mar Getting your Message Across: Strategies for Conveying Technical and Complex Information 

Communication excellence, speaking clearly and conveying ideas with impact, is highly associated with career and organizational success.

Yet, healthcare and technology leaders face a major challenge: simplifying complex and technical information so that others “get it,” buy-in, and take action for best results.

Here are some truths about transmitting knowledge  and influencing others outside your field:

• Knowing your topic does not equal speaking clearly about your topic.
• Your listeners likely don’t care about your topic as much as you do-sorry!
• Anytime you speak, whether one on one or to a crowd,  in person or virtual, in a formal or informal setting, you are a “presenter.”
• Preparation, not Desperation: Strategize and plan, no matter how knowledgeable you are. 

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23 Feb Vocal Variety and Its Role in Virtual Presenting  

Now that virtual presenting is here is stay, keep in mind that your oral delivery is more important than ever. Our colleagues, clients, and anyone else who is listening at home or in their office are most likely multitasking. Some of us have two monitors that allow us to be watching/listening and doing multiple tasks simultaneously. Since a few of your listeners may not be directly looking at the screen, your voice is what captures their attention. Therefore, I am coaching clients to incorporate “vocal variety.” Vocal variety is when you choose a specific word or phrase to add vocal emphasis to convey a meaning. A very easy way to add vocal variety is to increase your volume. (more…)