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In Customer Service, Words Matter: What Do Chick-fil-A and the Ritz-Carlton Have in Common?
At Chick-fil-A, when a customer says “Thank you,” their employees don’t say “You’re welcome” or “No problem.” Instead, they say, “My pleasure,” and there’s a big difference.
Find out why in this CNN article:
https://www.cnn.com/2022/04/09/business/chick-fil-a-my-pleasure/index.html
Author
Jeff Turner
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