21 May 3 Ways to Handle Difficult Questions Confidently
Why do people ask difficult questions?
- They need the information
- They want attention from the group
- They want to look smart
- They use the questions to influence and persuade
- They want to intimidate
- Because it’s culturally appropriate
- They want to challenge the presenter
- They want to make the presenter look unprepared/foolish/dumb
- Questions are safer to ask than providing answers
- They want to be disruptive
- They want to change the subject
- They want to give their opinion indirectly
Dealing with difficult questions:
Questions are a normal part of most business meetings. It is also normal for questions to be somewhat confusing or unclear. (more…)
24 Apr 3 Ways Storytelling Can be Effective in Business
Storytelling is an advanced communication tool that can build rapport, increase retention and powerfully persuade. Capturing, structuring and delivering relevant stories is an invaluable skill in business.
1.) Building Rapport – Experiences are unique; however, emotions are universal. Telling a short, interesting, personal story allows the listener to tap into the same emotion as the teller, creating a bonding moment. (more…)