Tag: communication training

communication training

19 Aug Are You Seeing What I’m Saying?

Posted at 10:41 am in by Monica Murphy

In a fast-paced digital-hybrid work environment, effective communication is crucial for success. Speakers want to be both heard and understood. One of the best tools we use to help clients is lining up their verbal and nonverbal cues.

Our message becomes clearer and more impactful when our words and body language sync. We listen with our eyes.

By using appropriate hand gestures, facial expressions, and body posture, we can emphasize key points, convey confidence, and establish rapport with our listeners. This alignment enhances understanding, engages attention, and helps overcome distractions in a bustling workplace. Your body posture can convey enthusiasm, confidence, and sincerity, reinforcing the spoken words. A good speaker coach will help you master the art of synchronized communication, leading to more effective communication and collaboration.

12 Aug Where Do Attitudes Come From?

Posted at 9:01 am in by Dennis Becker

Attitudes are developed in five major ways; a comprehensive understanding of these contributing factors may help you realize your attitude toward experiences and other people.

  1. Observation: As a very young child, you observed parents, family, and friends working, speaking, and interacting with others. As you observed their behavior, you were developing attitudes that would later shape your behavior in similar situations. Example: You observed your parent’s treatment of the service person who came to fix your refrigerator. You observed their language, tone of voice, and behavior before, during, and after his or her visit.
  2. Experience: Early in life, you experienced service that shaped your attitude. Rather than just observing, you actually participated in the service experience. Example: You were sent to the store to buy milk and bread. The service treatment you received had an impact on your delivery of service as an adult.
  3. Teaching: As a child, adults taught you what attitudes were appropriate in given situations. As an adult, you still may be learning attitudes from those around you. Example: Have you heard fellow employees say, “Don’t work so hard, you make the rest of us look bad” or “You can go easy on this part; no one checks up on you”?
  4. Peers: As a child, you were strongly influenced by the attitudes and behaviors of other children. Peer pressure is a well-documented and accepted contributing factor to the development of attitudes. However, peer pressure is not limited to childhood experiences. The attitudes and behaviors of your peers may also influence adults. Example: Many adults prefer to eat the same foods, wear the same clothes, drive the same cars, and frequent the same places as others because “It’s the thing to do.”
  5. Personality. At some point in your life, you must accept responsibility for these attitudes. You cannot simply attribute them to childhood happenings. Example: Are you still saying, “But; that’s the way I was brought up” or “We’ve always done it that way”?

27 Jun Is Authenticity Overrated?

Posted at 6:04 pm in by Laurie Schloff

“To thine own self be true” from Shakespeare’s play Hamlet, is one of the most famous quotes from The Bard’s works.

The essence of these words has great staying power and meaning, especially now.

Applause for authenticity

When asked how they’d like to come across in their leadership roles, more clients than ever share that they’d like to be authentic, natural, and genuine. They want to be true to themselves – not phony, fake, put on, or overly packaged.

We coaches, of course, applaud these aspirational adjectives.

Feeling comfortable and “like yourself” can contribute to smooth, valuable, and positive interactions. Feeling inauthentic can lead to stiff delivery, gestures, and facial expressions.

Kayla, a marketing leader in biotech, was asked to speak at a town hall. She was more nervous than usual, stumbled over statistics, and was told she seemed “scripted.”

Why? Kayla was in the challenging position of not believing what she had to say to her team. Her desire to be authentic clashed with what company executives needed her to say. Quite a challenge!

The Dilemma

Communication coaches understand that solely relying on your “real self” may not always align with achieving your goals.

It’s important to stretch beyond “doing what comes naturally” in order to build your executive communication toolkit and success.

Authenticity Awareness Quiz

Answer these three questions to determine if moving beyond being authentic is a valuable goal for you.

  1. Does my authentic self always help me get the desired results in this situation?
  2. Does my authentic self always help me to build and maintain relationships?
  3. Is my current toolkit of skills consistently effective for professional growth and success?

Most motivated professionals answer No to one or more of the above questions. Terrific! That shows a desire to expand their comfort zone, add new strategies to their toolkit, and experiment with feeling “authentic in new ways.

Executive communication coaches reassure our clients that:

  • Authenticity + Building Best Practices is an ideal professional formula.
  • New behaviors will feel awkward at first. Within three to six months, they will be part of your natural self.
  • You will experience success as you expand your executive communication repertoire and, at the same time, still believe “To thine own self be true”.

6 Jun Paraphrase When Communicating and Coaching Others

Posted at 12:47 pm in by Laura Mathis

Paraphrasing is repeating in your words what you interpret someone else to be saying. Paraphrasing is a powerful approach to furthering the understanding of the other person and yourself and can significantly increase the impact of another’s comments.

As coaches, we know paraphrasing is incredibly difficult because we often need to listen deeply, a skill you must purposefully cultivate. Despite appearing attentive, our minds are churning with various thoughts, beliefs, defenses, distractions, and redirections.

The best way to practice paraphrasing is in your personal life. You can apply this powerful skill at work once you get the reps in with your husband, wife, kids, cousins, or friends.

When paraphrasing:

  • Focus your paraphrase on what the other person implied rather than what you wish they meant. For example, avoid saying, “So you’re saying you have NO homework? Instead, say, “If I understand correctly, you finished all your schoolwork during study hall?”
  • Put the focus of the paraphrase on the other person, e.g., if the person said, “I had a horrible night; I didn’t sleep more than four hours,” then don’t paraphrase, “Well, I WISH I got four hours; I had an even worse sleep; I was up all night.” Instead, say, “Oh no, you only got four hours of sleep?”
  • Put the ownership of the paraphrase on yourself, e.g., “If I’m hearing you right…” or “If I understand you correctly…”
  • Put the ownership of the other person’s words on them, e.g., say, “If I understand you right, you’re saying that…” or “Do you believe that…” or “Do you feel that…”

In the paraphrase, use some of the other person’s words. For example, if the other person said, “I think we should do more fun outings as a family. We never go anywhere,” You might paraphrase, “If I’m hearing you right, you feel like we need to schedule more outings we can enjoy together as a family?”

Don’t judge or evaluate the other person’s comments, e.g., don’t say, “Don’t you think you should be calmer when we drive in rush-hour traffic?”

You can use a paraphrase to validate your impression of the other’s comments; e.g., you could say, “So you were frustrated when…?”

The paraphrase should be shorter than the original comments made by the other person. Be brief and concise. It’s not about you!

31 May MassBioEd Course: Presenting with Persuasion, Clarity & Strength

Posted at 3:07 pm in by Jeff Turner

Join Robin Golinski, Executive Communication Coach and our partner, MassBioEd on June 13, 2024 from 10:00 AM – 4:00 PM

Presenting with Persuasion, Clarity & Strength provides professionals with key skills to comfortably speak in a clear and confident manner. Whether presenting internally or externally, telling your story effectively, delivering meaningful messages, being persuasive, and speaking confidently in a variety of settings takes skill development and practice. The course is taught with role-playing and exercises.

“I learned that non-verbal aspects when speaking were very important to be aware of. Most of the time, people do not know they are ‘presenting’ before actually speaking.” – Attendee, September 2021

Topics

  • Sharing Communication Challenges
  • Understanding the Listener’s Needs
  • Understanding the Communication Environment
  • Identifying Theme
  • Being Persuasive
  • Using Notes & Visual Aids
  • Best Practices for Presenting Virtually
  • Handling Questions
  • Practice Strategies
  • Deliver a Presentation to the Group

MassBio Member Rate: $850
Non Member Rate: $970

To register: https://massbioed.app.neoncrm.com/np/clients/massbioed/eventRegistration.jsp?event=1596&