7 Oct There Are Only Three Ways for a CEO to Persuade Someone (Part 1)

The role of a biotech CEO involves effective communication between leaders, managers, board members, and shareholders. Because Boards advise and direct management teams on crucial decisions, CEOs must communicate the vision, metrics, and progress of the organization.

This blog, based on our extensive research, explains that there are only three ways to persuade someone of something. Part 1 will share the first tool and be sure to read Part 2 and Part 3 in this series to learn the other two persuasion techniques.

We have developed valuable insight into how relationships, presentations, and handling questions can affect your communication success and effectiveness with your Board and shareholders. CEOs must be able to pivot and show their dependability. The key to your success: The ability to persuade with personal credibility.   (more…)

5 Oct Team Meetings:  What Google can learn from Communication Coaches

In the communication field, there is a lot of  buzz about Google’s Project Aristotle, a meticulous, in-depth study of what differentiates high-functioning team meetings from others.

With all due respect for the yearlong study of over one hundred Google teams, we communication coaches have been helping teams and leaders foster productive meetings for years!

Google’s key findings, which we back with our experiences 100%, reveal that high-performing teams:

• Support an atmosphere of psychological safety and comfort;
• Enable equal participation from all group members over time;
• Show sensitivity to nuances of non-verbal behavior and tone, and often share personal as well as professional information.

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30 Sep Four Effective Tools to Control Your Fear of Speaking 

Fear of speaking means more than sweaty palms and a shaky voice. Your concerns can prevent upward mobility in your field, cause you to lose funding, and unfortunately, stunt the growth of your company.  

Your specific fears when speaking in public will be different from your colleagues. Sometimes it means you don’t speak up as often in team meetings, or you become flustered when you speak publicly. For others, a fear of speaking can be more subtle, such as speaking too quickly or a lack of articulation.  

“We cannot afford to be afraid to speak to each other” explains Dr. Dennis Becker, founder of The Speech Improvement Company. Whether in a meeting with a colleague or an important presentation for investors, we need to control our fear of speaking. 

If you know you have a mild, moderate, or debilitating fear of speaking, the following four tools will help you relax when you are speaking in front of a group. Dr. Dennis Becker has honed what we call “The Silver Square” approach to Fear of Speaking after more than 55 years as a speech and communication coach. It involves four equal sides, and preparation in each area will help you create a positive speaking experience every time. 

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23 Sep Use Humor to be More Effective in Presentations 

People want to do business with people they like.  Making someone smile or chuckle will have the effect of: 

•       Quickly building rapport
•       Connect you and your information with positive feelings
•       Lower your listener’s defenses creating a more receptive mindset

Studies have shown that humor can also increase the retention of information and help you be more persuasive.  Ineffectively using humor can backfire and make your listeners think you are incompetent, lack judgment, and other adverse outcomes. Humor is a high risk when used effectively, and the rewards are enormous!  Studies also show that those who can naturally use humor are perceived as more confident and intelligent than those that don’t.

If you would like to add more humor to your presentations, start by observing humorous moments in professional settings. Notice whether everyone reacted or only a few.  Think about why it was funny.  Often it is about the content of the moment.  Observational humor usually works well in professional settings. By acknowledging a shared experience that you can apply a metaphor to will bond people in laughter.  For example, “It’s easier to get a snowsuit on my toddler than to use our coffee machine.”  The first experience is one that most can relate to outside of work. 

Humor humanizes and makes work more enjoyable.  It’s best to get a trusted ally to review humor you plan to use in a presentation to ensure its effective and not offensive.  Remember a little goes a LONG WAY. Do not try to add humor to every point of your presentation, only where it comes up naturally and easily.  A good speech coach can help you develop this skill, which will take you to the next level of effectiveness in your presentations. 

19 Sep Practice Strategies for a Biotech CEO Demystified

One of the statements most often spoken by anyone faced with a big presentation is “I need to practice.” For life science startup CEOs and leadership teams, this is in many cases, a topic of conversation. “I need to practice.” “We need to practice.” “We need to schedule practice.” “This presentation is critical because it influences our funding.” It is common to think practice is easy, but it is not. It is not easy to schedule; it is not easy to do as a team; it is not easy … period. While this is good for people like me because it is part of what we offer, it is time to demystify practice. I will outline five best practices of practice…so you can practice better!

Strategize and write

The first step to good practice is to take the time to purposefully consider, structure, and write what is going to be said. The biggest problem for most people is they believe their “story” is easy to tell and easy to understand. It is not. Without consideration and strategic writing, your message will be confusing to listeners. Remember, the goal is to write something that is for your listeners, NOT you.

Readout loud and consider

One of the most significant issues with most presentations is that the nonverbal presentation is not considered. Before you practice your presentation, you should read it out loud to yourself and others. Consider how you want to sound. What needs emphasis? What is important? How do you want to say that? Make notes of these things in your presentation. Nonverbal communication is not something that happens; it requires planning as well when communication is essential.

Schedule and commit to a realistic time (more…)

17 Sep The one thing most people never pay attention to when presenting  – CONTEXT 

What does that title mean?  The actual context for your listeners is what they have experienced before they begin listening to you speak.  The framework can include such things as: 

•                Local or global political breaking news
•                Weather
•                Challenges with the venue or room
•                Personal issues

Foremost in their mind is anything that your listener has heard, said, felt, or experienced just before giving you their attention.  If you can observe their body language and facial expressions as they arrive, you can sense it.  You may be thinking, “I have no control over that, nor can I even know what those things maybe.” First let’s address an example of something you should know about and secondly, more commonly the things you will not know about (unless you are psychic).  Both are important to understand. 

It’s essential to have the sensitivity to something that may have just broken in the news that is either relevant to the industry or topic which you are speaking about or something so huge it affects everyone.  For example:  (more…)

23 Jul 3 Ways to Handle Questions Confidently 

Questions are an essential part of meetings. When questions are asked, there is interest; that’s a good thing.  Questions can be a test not only for your knowledge of the content but your confidence in what you are representing.  

The 3 techniques below will help you prepare for inevitable questions.  

1) Restate– In restating the question you are NOT adding any new information or changing the meaning.  This is really important.  Changing the meaning does not always mean words, many times it’s done with tone and inflection.  Also restating DOES NOT mean using the same words and ‘parroting’ the information.  When this technique is done well the listener repeats the essence of the message with no judgment, emotion or opinion implied, in other words – a neutral tone.  It’s much easier said than done.  It can be most challenging in an emotionally loaded conversation which is also where it is the most powerful and effective.  The main resistance people have to restating comes from the fear that they may be seen as agreeing when they do not.  Do not let this stop you from using this effective technique, as it is even more powerful when you do not agree with the other person’s statement. 

2) Disclaiming– Many times people are fearful to give an answer because they want to have the right answer.  “I don’t know, but I will find out” won’t really get you very far in business communication especially when it’s used more than once. Learning how to frame your answer can help.  There are phrases which act as a disclaimer so you can offer insight or at least the limited information you do have.   (more…)

22 Jul The Best Biotech Presentations Possess These Two Speaking Skills 

Think about your upcoming biotech investor presentation. Chances are you have pored over the slide deck but spent little time thinking about how you will share the content. Few issues are more important to preclinical–stage biotech companies than maintaining a continuous flow of capital.   

If you plan to advance the development of your product with capital, you need to attract and maintain investor interest, which involves continuously pitching venture capitalists and investors. The best biotech presentations possess this combination of speaking skills:  

Integrate a succinct themed presentation with punctuated gestures. 

Before you dismiss the idea of gestures as being unnecessary for investor presentations, we will share the latest research on how to create persuasive messaging combined with gestures to help secure the capital you need for continued growth. 

Themed Presentations: 

As an organization prepares for an investor presentation, little time is typically allocated to analysis and creation of the primary theme. Biotech CEOs can get caught in the weeds, providing too much detail. As a result, investors begin to lose interest in the presentation. Biotech CEOs must craft a presentation that has a memorable theme that is different from the competition.  

In our research at The Speech Improvement Company, with hundreds of our Biotech and Life Sciences clients, we were struck by our observations that Biotech CEO’s have difficulty drilling down to a single theme for their product during an investor pitch. What became clear was the difficulty in distilling data into one core theme. If you can condense your entire presentation into one sentence with a strong primary theme, you are on the right track.  (more…)

Five Ways to be Persuasive in Biotech

One of the most important presentations is the presentation to secure funding.  It can be challenging to be persuasive with intense competition for the same resources.

Follow these steps to more successfully navigate those conversations. (more…)

16 Jul Communicate 34x More Effectively

I often caution people on their use of email. Of course it’s fast and convenient, but an important message or request may be diluted for that very reason: you chose a fast, convenient (for you) method to deliver it. If being heard is important, a phone call is far better. And meeting face-to-face gives you the most successful vehicle for delivering your message. A recent study published in the Journal of Experimental Social Psychology and reported in the Harvard Business Review quantifies it. They claim face-to-face is 34 times more effective than email when asking someone to do something for you. The report can be read here.

The research concludes “it’s worth considering whether you could be a more effective communicator by having conversations in person. It is often more convenient and comfortable to use text-based communication than to approach someone in-person, but if you overestimate the effectiveness of such media, you may regularly—and unknowingly—choose inferior means of influence.”

Taking the time to be 34x more effective is worth considering when I write my next email.

19 Jun Two-Day Effective Presentations Certificate Program

Becoming a persuasive presenter is one of the most sought-after skills in business today.

We are very pleased to announce our Effective Presentations Certificate Program. (more…)

How to Maintain Eye Contact When Speaking

Eye contact is generally considered to be the most important visual re-enforcer a speaker has. Listeners like to be looked at. This is particularly true in persuasive business speaking. The American business culture relies heavily on the “look ’em straight in the eye” approach.
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28 May Build REAL Relationships in Virtual Meetings

Yesterday, my client, a VP in financial services, said it was a waste of time to go to his office. No one was there, and besides, the majority of meetings he led were remote. He shared that in the “olden days,” bonds were formed by walking around, schmoozing at your desk, or shockingly, even having lunch together!

Technology had changed things forever, and it was up to us to create new strategies for connection in a remote world. (more…)

24 May Future Generations

Angst surrounding communication is universal. Speaking formally before large groups can cause great anxiety, so much so, even the most accomplished professionals often shy away from attempting to try it. But how about one-on-one conversations and speaking with those closest to us?

As we approach the third decade of the new millennium, do you see effective communication increasing or waning? Are our “circles of support” growing or do we reach out to a more limited group of family, friends, and neighbors? (more…)

10 May Six Ways to Win Your Investor Presentation

I recently attended an event in Austin called Philanthropitch, a social impact fast-pitch competition. Nonprofits step onto the stage to gain access to capital and build awareness amongst new donors and volunteers. That night Philanthropitch gave away $110,000.00. No pressure, right?

I felt that every presenter did an excellent job which is a tremendous achievement. If you’d like to learn more about how to thrive in a pitch competition, you need a plan and preferably a trusted and reputable speech coach to support you. (more…)

3 Apr Effective Presentations Certificate Program

With the new season comes a tremendous opportunity to become an effective presenter, one of the most sought-after skills in business today.

Laurie Schloff, Senior Coaching Partner at The Speech Improvement Company, and I are very pleased to announce the Effective Presentations Certificate Program. (more…)