Speak With Confidence
Products Don’t Sell – People Do: True or False?
Is this age-old sales mantra still true? After all, when it was first said, it certainly wasn’t delivered on the devices you are reading it on right now. So has technology changed the meaning of this mantra? And how about products in today’s world? Author Dennis Becker View all posts
Eloquence: Relying on Short Words
For hundreds of years in the English language, the most powerful and memorable means of expression has been the reliance on one or two-syllable words. Many eloquent speeches, poetry, and plays have this common strain: three out of four words are one and two syllables. Author George Matson View all posts
Is There a Connection Between Anxiety Disorders and Fear of Speaking?
We are all familiar with the concept of public speaking, but all speaking is public speaking. When ordering dinner in a restaurant, people do not consider this “public speaking” and may complete this task with minimal anxiety or self-awareness. Yet, a presentation in front of seven people may cause extreme distress. Author Laura Mathis View all posts
Virtual Learning May be Best
I really enjoyed this article from the NeuroLeadership Institute on the benefits of virtual learning: Virtual Learning is Better. Period. Our team of executive communication coaches concur that brief periods of learning over time lead to better results. Author Laurie Schloff View all posts
How to Choose a Speech Coach
When you are charged with finding and selecting a vendor to help you or your employees strengthen their communication skills, you are taking on a crucial task. Whether it’s helping a colleague prepare for a major presentation, learning to navigate difficult conversations yourself, or developing an organization’s leadership team, you need to closely match the learning needs to the training skills. Author Jeff Turner View all posts
Avoiding The Great Resignation
One of the most perplexing questions our corporate clients ask is, “Will our talent actually stay?” The concern is that many talented people are leaving their positions for more desirable jobs. Some people refer to this as The Great Resignation. Author Dr. Ian Turnipseed View all posts
In Customer Service, Words Matter: What Do Chick-fil-A and the Ritz-Carlton Have in Common?
At Chick-fil-A, when a customer says “Thank you,” their employees don’t say “You’re welcome” or “No problem.” Instead, they say, “My pleasure,” and there’s a big difference. Find out why in this CNN article: https://www.cnn.com/2022/04/09/business/chick-fil-a-my-pleasure/index.html Author Jeff Turner View all posts
Investing in POWER skills
One of the most perplexing questions our corporate clients ask is, “will our talent actually stay?” The concern is that talented people are leaving their positions for more desirable jobs. Some people refer to this as The Great Resignation. For instance, a client of mine, with 20 years of experience in helping tech companies scale from 50 to 2000 employees, explained, “there is no great resignation, there is talent everywhere, but they get to decide
Being Present for Your Listeners
To quote part of a song from the musical Hamilton, “I wanna be in the room where it happens….” Remember when we were in the same room with our listeners? We could get a sense of their energy, nonverbals, and actual interaction. This sort of feedback helped build our momentum in the moment. Two years into this new form of daily communication, one that is separated by miles, time zones, and technology, connection and influence