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Where did that attitude come from?

A big part of communication is your ‘attitude’ which the dictionary defines as “a settled way of thinking or feeling about someone or something, typically one that is reflected in a person’s behavior.” Attitudes are developed in five major ways.  Understanding all five contributing factors may help you understand your own attitude toward experiences and other people.

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Good Communication Begins With Awareness

Successful communication has little to do with simply trying to bring our message across, but it has everything to do in how we assess and adjust our communication to our respective communication partners. Communication is a two-way process. It needs an equal amount of skill and effort to actually learn how to listen as it takes to draft a speech or give a talk in front of an audience.

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Coaching Lessons from the NBA

It’s the NBA playoff season and while watching my beloved Boston Celtics tear down another opponent, my attention was drawn to some insightful statements from basketball players on the importance of being ‘well coached.’

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The Hold Button Is Not a Weapon!

Don’t use the hold button to explode an obnoxious, annoying, or irritating caller into the never-never land of hold.  In fact, if you can avoid putting people on hold, that’s even better.  Do you like being put on hold?  How long are you willing to wait?  What does it feel like to be on hold?  Most likely, very unpleasant and unproductive.  No one likes to be kept waiting on hold.  Many businesses try to soften

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8 Steps to Exceptional Customer Service

Much has been written about the recent situation where United Airlines forcibly removed a passenger (David Dao, a 69 year-old doctor born in Vietnam and living in the U.S.) because they overbooked the flight. It raised questions about everything from passenger rights and the small print on your ticket, to outright discrimination against people of Asian descent. There was a lively discussion here at The Speech Improvement Company about service-oriented corporate culture, the attitudes of

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Happy World Voice Day!

My observance today included hydrating, and singing classic rock in the car during a long drive. World Voice Day is an annual, now-international event created to recognize and honor the importance of the human voice – “to share the excitement of voice science, pedagogy and the vocal arts”[1]. We use our voices to communicate from the very beginning of life, crying, laughing, and babbling before we can hold a crayon or even know a word

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