Screen Calls Appropriately
When screening calls, you take an incoming call and try to find out who is calling and what the caller…
When screening calls, you take an incoming call and try to find out who is calling and what the caller…
I spend a lot of time reading articles from magazines, newspapers, and blogs whose authors proclaim they have…
Ever notice that sometimes in meetings or conversation other professionals do not seem to take you seriously? You…
We had a lot of fun compiling this list of commonly misunderstood, misused, and misspelled English words. You may find…
In my work with hundreds of clients, including professional speakers such as actors and radio announcers, I have…
A big part of communication is your ‘attitude’ which the dictionary defines as “a settled way of thinking…
Successful communication has little to do with simply trying to bring our message across, but it has everything to do in how…
It’s the NBA playoff season and while watching my beloved Boston Celtics tear down another opponent, my attention was…
Don’t use the hold button to explode an obnoxious, annoying, or irritating caller into the never-never land of…
Much has been written about the recent situation where United Airlines forcibly removed a passenger (David Dao, a…