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How Word Choice Affects Email Tone
It is universally common to hate email, no matter your industry. Emails offer many forms of indignities; too long, too vague, too much content, forwarded conversations, reply all’s, and rapid response expectation. As a coach, I help professionals master all forms of communication, including digital communication. This article will help uncover how poor word choice can create a disconnect with your recipient and negatively affect the tone.
The three examples below highlight how easy it is to use the wrong words that create a challenging tone. I’ll share the most common offenders when it comes to word choice, and provide alternatives for a more productive result.
In written communication, the tone takes the place of the non-verbal cues and voice inflection that are a vital part of the verbal communication process. To ensure that a written message is received and understood by the reader, writers must be aware of how to set a tone that aligns with the news.
Self-awareness is a critical factor in achieving the right tone in written communication. It takes effort, but conducting a quick email review before hitting send will enhance your email tone and maximize communication impact.
Author
Laura Mathis
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