In recent years, the world has seen a number of significant large-scale disasters; some caused by nature and some caused by humans. For many, the words “disaster” or “crisis” evoke images of buildings in shambles, decimated communities, and families who are homeless and uncertain where their next meal will come from. Until recently, these disasters included only such events as tsunamis, earthquakes, hurricanes, floods, and terrorist attacks. These days it is the coronavirus that is bringing us pictures of people wearing masks, being quarantined, schools closing, and so on. This current crisis has wreaked havoc with the stock market and the investments of millions of people. That alone is creating an economic crisis.
Indeed, the current financial crisis has been referred to as an “economic tsunami”. Undeniably, the current conditions have caused communities to come to a complete standstill. The trauma has been severe for many companies, and leaders worldwide have spoken in terms usually reserved for those occasions when a hurricane or earthquake has occurred. Rallying cries of hope and promises for “a full recovery” can be heard from leaders across the globe.
In the United States, since the disaster of 9/11, there has been significant research in the areas of Disaster Psychology and Human Communication which offer important insights into how people operate and what motivates them during times of crisis. For political leaders and business professionals, understanding some important disaster principles and practices can mean the difference between success and failure as the crisis and subsequent economic troubles unfold. (more…)
There is a difference between being an agile HR department and being an AGILE HR department. The ideal, of course, is being an agile AGILE HR department. This is especially true as AGILE becomes a way of doing business in more and more companies. The emphasis in AGILE is on speed and accuracy. At the Bank of Montreal, where AGILE has become popular, the Chief Transformation Officer, Lynne Rogers, says that “speed is the new business currency.”
7 Oct What’s Your Theme?
Technical and business presentations can be difficult for both speakers and listeners. Using a theme sentence will be very helpful. A theme is the most important idea or bit of information that you want your listeners to take away. If they forget everything else, what is the one thing you want them to remember? That is your theme.
Eye contact is generally considered to be the most important visual re-enforcer a speaker has. Listeners like to be looked at. This is particularly true in persuasive business speaking. The American business culture relies heavily on the “look ’em straight in the eye” approach.
26 Sep Learning to Listen
Hearing and listening are not the same process. Hearing is the physical act of sound striking the eardrum. Listening is differentiating among those sounds. Hearing is an involuntary and reflective act. Listening is a voluntary and initiative act. As you read these words, you are hearing sounds in the room or outside the building. You are probably hearing an air-conditioning system or a furnace, or voices in the hallway. Perhaps you are hearing street traffic or an airplane. Hearing these sounds simply means that the sounds are striking your eardrum. It’s not until you focus on these sounds that you are actually listening to them. Now that we’ve mentioned them, do you hear the sounds around you? Are you listening to them? In a business environment, you will hear many sounds that could demand your attention. (more…)
31 May The Best Choice
Being persuasive is the topic most often requested by our clients. We train people all over the world – Fortune 500 executives, managers in companies of all sizes, entrepreneurs, politicians, athletes, and educators – who tell us again and again: they want to be more convincing. (more…)
18 Aug Man vs Beast
What a tragedy in Charlottesville. From a speech coaching perspective, this is yet he recent another indication that our species has not entirely evolved to the point where we can talk and listen to one another.
It was Aristotle who first pointed out that the human ability to talk and listen is what differentiates us from the forest animals. Yet, we still see the presence of physical violence as a means of communication between members of our species. (more…)
19 Jul Screen Calls Appropriately
When screening calls, you take an incoming call and try to find out who is calling and what the caller wants. Screening is most commonly done by a receptionist who needs to direct calls, and by secretaries and assistants who need to protect their supervisors’ time. (more…)
A big part of communication is your ‘attitude’ which the dictionary defines as “a settled way of thinking or feeling about someone or something, typically one that is reflected in a person’s behavior.”
Attitudes are developed in five major ways. Understanding all five contributing factors may help you understand your own attitude toward experiences and other people. (more…)