Author: Dennis Becker

24 Mar How Can Disaster Psychology Help Business Through the Coronavirus Crisis?

In recent years, the world has seen a number of significant large-scale disasters; some caused by nature and some caused by humans. For many, the words "disaster" or "crisis" evoke images of buildings in shambles, decimated communities, and families who are homeless and uncertain where their next meal will come from. Until recently, these disasters included only such events as tsunamis, earthquakes, hurricanes, floods, and terrorist attacks. These days it is the coronavirus that is bringing us pictures of people wearing masks, being quarantined, schools closing, and so on. This current crisis has wreaked havoc with the stock market and the investments of millions of people. That alone is creating an economic crisis. Indeed, the current financial crisis has been referred to as an "economic tsunami". Undeniably, the current conditions have caused communities to come to a complete standstill. The trauma has been severe for many companies, and leaders worldwide have spoken in terms usually reserved for those occasions when a hurricane or earthquake has occurred. Rallying cries of hope and promises for "a full recovery" can be heard from leaders across the globe. In the United States, since the disaster of 9/11, there has been significant research in the areas of Disaster Psychology and Human Communication which offer important insights into how people operate and what motivates them during times of crisis. For political leaders and business professionals, understanding some important disaster principles and practices can mean the difference between success and failure as the crisis and subsequent economic troubles unfold.
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17 Dec The Skills You Need to be AGILE

  There is a difference between being an agile HR department and being an AGILE HR department. The ideal, of course, is being an agile AGILE HR department. This is especially true as AGILE becomes a way of doing business in more and more companies. The emphasis in AGILE is on speed and accuracy. At the Bank of Montreal, where AGILE has become popular, the Chief Transformation Officer, Lynne Rogers, says that "speed is the new business currency."
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26 Sep Learning to Listen

Hearing and listening are not the same process.  Hearing is the physical act of sound striking the eardrum.  Listening is differentiating among those sounds. Hearing is an involuntary and reflective act.  Listening is a voluntary and initiative act.  As you read these words, you are hearing sounds in the room or outside the building.  You are probably hearing an air-conditioning system or a furnace, or voices in the hallway. Perhaps you are hearing street traffic or an airplane.  Hearing these sounds simply means that the sounds are striking your eardrum.  It’s not until you focus on these sounds that you are actually listening to them.  Now that we’ve mentioned them, do you hear the sounds around you?  Are you listening to them?  In a business environment, you will hear many sounds that could demand your attention.
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31 May The Best Choice

How many decisions do you make in a day?  Hundreds, maybe thousands, maybe many thousands…?
Some of them are life critical.  Some of them are thoughtless. Yet, each one of them helps to determine who you are, what kind of a life you will have, and the impression you make on others.
When it comes to the choices you make every day and the number of people who want to influence those choices, there is no shortage. The average person makes approrximately 35,000 decisions daily. So, I’m going to suggest that you make one more.  This one may have an effect of all of the others. It’s very simple. CHOOSE TO BE NICE.
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18 Aug Man vs Beast

What a tragedy in Charlottesville.  From a speech coaching perspective, this is yet he recent another indication that our species has not entirely evolved to the point where we can talk and listen to one another. It was Aristotle who first pointed out that the human ability to talk and listen is what differentiates us from the forest animals.  Yet, we still see the presence of physical violence as a means of communication between members of our species.
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31 May Where did that attitude come from?

A big part of communication is your 'attitude' which the dictionary defines as "a settled way of thinking or feeling about someone or something, typically one that is reflected in a person's behavior." Attitudes are developed in five major ways.  Understanding all five contributing factors may help you understand your own attitude toward experiences and other people.
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21 Apr The Hold Button Is Not a Weapon!

Don't use the hold button to explode an obnoxious, annoying, or irritating caller into the never-never land of hold.  In fact, if you can avoid putting people on hold, that's even better.  Do you like being put on hold?  How long are you willing to wait?  What does it feel like to be on hold?  Most likely, very unpleasant and unproductive.  No one likes to be kept waiting on hold.  Many businesses try to soften the experience of being on hold.  The most popular device has been music.  Some companies tune into a local radio station.  Have you called an airline or a movie theater lately?  They play commercials for their products or services.  One company uses Jokes on Hold.  Great idea?  Wrong.  People would pick up the phone before the punch line and upset the holding caller.
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15 Dec What Is Communication Style Coaching?

In his book Style, Sir Walter Alexander Raleigh (1522 - 1618) described language as having a "chameleon-like” quality. Sir Walter's book is an exhaustive study of the origin, popularity, and decline of the word style. Regarding style, he said, "Good style is the greatest of revealers - it lays bare the soul." You must be comfortable with your style. You live and work in the real world. It is not theater. Your listeners, unlike the audience in a theater, do not suspend reality. They take what you give them as you. What and how you communicate is what others use to assess and describe you. What and how you communicate reveals much of who you are in real life. The ability to be natural, to be who you are, and not to be phony, is most people's goal, especially those in leadership and management positions. Those positions carry enough responsibility in their own ways. It is far too challenging to also be worried about being something that you have to fake or that is not comfortable for you. Not only can it be uncomfortable, but it can also be downright discomforting to try and match a particular leadership or management style that has been dictated or described in a textbook.
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18 Feb Why do they say “Look”?

Have you noticed how many times a political candidate or commentator will say the word “look”?  Why do they say that? Well, let’s zoom the picture back a little and think about this.  Linguists and psychologists have introduced us what they refer to as  the ‘representational systems’.  They tell us that people are prone to express their feelings, attitudes, opinions and more through the use of one of three ‘representational systems’.  
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07 Feb HOW TV CAUSES THE FEAR OF SPEAKING by Dr. Dennis Becker

Yes, you read that correctly.  Television can promote the fear of speaking.  Several years ago we did a research study to discover if TV had any role to play in the fear of speaking that adults experience.   The study was done with 100, randomly chosen adults from a variety of occupations.   Suffering from fear of speaking was not a prerequisite to participation in the study.  In fact, it was not even mentioned.  We simply included in the list of 20 questions which were asked. The interesting information we received led us to the conclusion that
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