Author: Dennis Becker

26 Sep Learning to Listen

Hearing and listening are not the same process.  Hearing is the physical act of sound striking the eardrum.  Listening is differentiating among those sounds. Hearing is an involuntary and reflective act.  Listening is a voluntary and initiative act.  As you read these words, you are hearing sounds in the room or outside the building.  You are probably hearing an air-conditioning system or a furnace, or voices in the hallway. Perhaps you are hearing street traffic or an airplane.  Hearing these sounds simply means that the sounds are striking your eardrum.  It’s not until you focus on these sounds that you are actually listening to them.  Now that we’ve mentioned them, do you hear the sounds around you?  Are you listening to them?  In a business environment, you will hear many sounds that could demand your attention.
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31 May The Best Choice

How many decisions do you make in a day?  Hundreds, maybe thousands, maybe many thousands…?
Some of them are life critical.  Some of them are thoughtless. Yet, each one of them helps to determine who you are, what kind of a life you will have, and the impression you make on others.
When it comes to the choices you make every day and the number of people who want to influence those choices, there is no shortage. The average person makes approrximately 35,000 decisions daily. So, I’m going to suggest that you make one more.  This one may have an effect of all of the others. It’s very simple. CHOOSE TO BE NICE.
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26 Oct Podcast: The Only 3 Ways to Convince Anybody of Anything

[vc_row row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern" css_animation=""][vc_column][vc_column_text]Being persuasive is the topic most often requested by our clients. We train people all over the world – Fortune 500 executives, managers in companies of all sizes, entrepreneurs, politicians, athletes, and educators – who tell us again and...

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18 Aug Man vs Beast

[vc_row row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern" css_animation=""][vc_column][vc_column_text]What a tragedy in Charlottesville.  From a speech coaching perspective, this is yet he recent another indication that our species has not entirely evolved to the point where we can talk and listen to one another. It was Aristotle...

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19 Jul Screen Calls Appropriately

[vc_row row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern" css_animation=""][vc_column][vc_column_text]When screening calls, you take an incoming call and try to find out who is calling and what the caller wants.  Screening is most commonly done by a receptionist who needs to direct calls, and by secretaries and...

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31 May Where did that attitude come from?

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text]A big part of communication is your 'attitude' which the dictionary defines as "a settled way of thinking or feeling about someone or something, typically one that is reflected in a person's behavior." Attitudes are developed in five major...

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21 Apr The Hold Button Is Not a Weapon!

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text]Don't use the hold button to explode an obnoxious, annoying, or irritating caller into the never-never land of hold.  In fact, if you can avoid putting people on hold, that's even better.  Do you like being put on...

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15 Feb The Owl in the Oak

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text]There has been a plethora of communication about President Trump’s communication.  We are , indeed, experiencing a new kind of communication from the office and the person who holds the Presidency of the United States.  In recent days, the...

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15 Dec What Is Communication Style Coaching?

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text]In his book Style, Sir Walter Alexander Raleigh (1522 - 1618) described language as having a "chameleon-like” quality. Sir Walter's book is an exhaustive study of the origin, popularity, and decline of the word style. Regarding style, he...

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18 Feb Why do they say “Look”?

Have you noticed how many times a political candidate or commentator will say the word “look”?  Why do they say that? Well, let’s zoom the picture back a little and think about this.  Linguists and psychologists have introduced us what they refer to as  the ‘representational systems’.  They tell us that people are prone to express their feelings, attitudes, opinions and more through the use of one of three ‘representational systems’.  
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07 Feb HOW TV CAUSES THE FEAR OF SPEAKING by Dr. Dennis Becker

Yes, you read that correctly.  Television can promote the fear of speaking.  Several years ago we did a research study to discover if TV had any role to play in the fear of speaking that adults experience.   The study was done with 100, randomly chosen adults from a variety of occupations.   Suffering from fear of speaking was not a prerequisite to participation in the study.  In fact, it was not even mentioned.  We simply included in the list of 20 questions which were asked. The interesting information we received led us to the conclusion that
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20 Nov THE TALKING AMERICAN TALIBAN

I have been coaching speakers of all kinds, from all walks of life, from every continent, from every age bracket, from every economic strata, and from every social class for more than 45 years. I have coached through times of peace and...

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11 Sep Obama’s Healthcare Speech

By Senior Coaching Partner Dr. Dennis Becker President Obama gave an impassioned presentation  on the topic of Healthcare Reform.  We have been monitoring and critiquing his speeches and speaking style from  the outset of the primaries.  We have reviewed and commented on many, many of those speeches...

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01 Sep I FEEL VERY SORRY FOR THEM

by Senior Coaching Partner Dr. Dennis Becker Today I heard  another one of the ultra conservative talk show stars talking about Ted Kennedy's funeral and the things that people said as part of the eulogies.  Oh, yes, I do refer to them as "stars" because I...

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