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15 Nov Affect and Technology 

Affect relates to the presentation’s general impression, the feeling it evokes. It’s like overhearing loud voices in the next room or getting “an impression” of what is happening. Affect refers to the openness, tension or mood of the experience. It is primarily intangible but a genuine and crucial part of communication.

The Technology of Communication refers to the specific procedure used to accomplish the presentation. What type of organization should be used? What vocabulary or jargon is appropriate? What persuasive approaches should be used? If it’s a team presentation, who should speak first? Is s/he an eloquent speaker? Technology carefully analyzes the specific skills required for effective communication. Do I have clear speech? Is my voice confident? Are my nerves under control?

A successful business presentation is directly related to the accuracy with which you prepare for both the Affect and the Technology inherent in the experience. Unfortunately, many “presenters” focus exclusively on their preparation and comfort level. In reality, the Affect and Technology required by the listener are equally important. A highly effective speaker is attentively conscious of the “listeners'” wants and expectations. The concept of Affect and Technology provides a viable way to analyze the overall experience critically.

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8 Nov Communicating with Authority – On Demand Recorded Webinar

Being able to communicate assertively and confidently helps people succeed in business and personal relationships. It begins with a mindset and requires attention to non-verbal communication and delivery style. This recorded webinar will introduce you to the best practices for both and provide valuable, life-long communication skills.

30-minutes

 

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25 Oct Managing Employees Remotely – On Demand Recorded Webinar

With large numbers of employees working remotely, managers are grappling with a set of challenges in communication, motivation, and employee engagement to continue leading effectively.

Watch our recorded webinar and you will learn:

– The key challenges to remote work

– Five important skills for effective remote collaboration

– How to motivate and engage employees

This is a unique opportunity to fine-tune your communication skills. You will learn proven strategies you can put to use immediately with any remote employee or team to keep them focused and productive.

30-minutes

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18 Oct Five Tips for Telehealth Professionals

Telehealth is here to stay! Eighty percent of patients had positive experiences during the pandemic, and the same number wish to continue their telehealth sessions when meeting in person is not necessary for treatment, or as an adjunct to in person visits.

No matter what the medium though, patients and clients judge healthcare providers on two dimensions:

1) Professional knowledge and expertise; and 2) Communication/relationship skills.

Research show that effective communication skills are correlated with patient satisfaction, and that poor bedside/webside manner is the most frequent complaint of dissatisfied patients.

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26 Sep Products Don’t Sell – People Do: True or False?

Is this age-old sales mantra still true? After all, when it was first said, it certainly wasn’t delivered on the devices you are reading it on right now. So has technology changed the meaning of this mantra? And how about products in today’s world?

Are today’s highly sophisticated products capable of selling themselves? You didn’t buy that Apple Watch or Samsung Phone because a crafty salesperson sold it to you, right? Instead, you probably re-searched it or asked your friends if and how they liked it. (more…)

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19 Sep Eloquence: Relying on Short Words

For hundreds of years in the English language, the most powerful and memorable means of expression has been the reliance on one or two-syllable words.

Many eloquent speeches, poetry, and plays have this common strain: three out of four words are one and two syllables. Consider Shakespeare’s famous “Coward’s Die” soliloquy as an example of the 75% rule. (more…)

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