When you are charged with finding and selecting a vendor to help you or your employees strengthen their communication skills, you are taking on a crucial task. Whether it’s helping a colleague prepare for a major presentation, learning to navigate difficult conversations yourself, or developing an organization’s leadership team, you need to closely match the learning needs to the training skills.
At Chick-fil-A, when a customer says “Thank you,” their employees don’t say “You’re welcome” or “No problem.” Instead, they say, “My pleasure,” and there’s a big difference. Find out why in this CNN article: https://www.cnn.com/2022/04/09/business/chick-fil-a-my-pleasure/index.html
Everyone wants to be appreciated. People want to feel and know they matter. Unfortunately, our culture in the business world leans more towards critique than appreciation and competition more than support. Knowing how to share authentic appreciation is an invaluable skill for strengthening relationships. Here are four tips that help: Be Prompt - It’s best to share appreciation immediately, if possible. If you wait too long, you are likely to overanalyze, script yourself, and lose authenticity.
Whether it’s a team effort or a one-person responsibility, a presentation can make or break a contract or client relationship. This brief article gives you three critical elements required for preparing a successful presentation. If you provide a product or a service, there is truth in the old adage that “products don’t sell, people do.” Certainly, there are isolated exceptions, but person-to-person contact is invaluable for most businesses. In this framework, the business presentation holds
I read an interesting article in The Atlantic based on a recent speech by the Pope. He reflected on the importance of face-to-face communication in a world that has gone online. He said: “Text mediums deprive us of cues like facial expressions, posture, and vocal inflections. As a result, they are especially ill-suited to figuring out what people who aren’t adept at writing believe or intend to express….To interact with people in person is to
Communication excellence, speaking clearly and conveying ideas with impact, is highly associated with career and organizational success. Yet, healthcare and technology leaders face a major challenge: simplifying complex and technical information so that others “get it,” buy-in, and take action for best results. Here are some truths about transmitting knowledge and influencing others outside your field: Knowing your topic does not equal speaking clearly about your topic. Your listeners likely don’t care about your topic
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