Facial coverings and masks can make it difficult for some people to communicate. People who often rely on facial cues may not understand you when your face is covered, or your voice is muffled. As an Executive Coach, I have seen how it can be hard to talk to neighbors, friends, co-workers, and family while wearing a mask. When you are wearing a face-covering to help prevent the spread of COVID-19, be aware that you
Storytelling is an advanced communication tool that can build rapport, increase retention and powerfully persuade. Capturing, structuring and delivering relevant stories is an invaluable skill in business. 1) Build Rapport – Experiences are unique; however, emotions are universal. Telling a short, interesting personal story allows the listener to tap into the same emotion as the teller, creating a memorable rapport. The effectiveness depends upon expressing the relevant emotion in the story. 2) Increase Retention –
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