At Chick-fil-A, when a customer says “Thank you,” their employees don’t say “You’re welcome” or “No problem.” Instead, they say, “My pleasure,” and there’s a big difference. Find out why in this CNN article: https://www.cnn.com/2022/04/09/business/chick-fil-a-my-pleasure/index.html
One of the most perplexing questions our corporate clients ask is, “will our talent actually stay?” The concern is that talented people are leaving their positions for more desirable jobs. Some people refer to this as The Great Resignation. For instance, a client of mine, with 20 years of experience in helping tech companies scale from 50 to 2000 employees, explained, “there is no great resignation, there is talent everywhere, but they get to decide
To quote part of a song from the musical Hamilton, “I wanna be in the room where it happens….” Remember when we were in the same room with our listeners? We could get a sense of their energy, nonverbals, and actual interaction. This sort of feedback helped build our momentum in the moment. Two years into this new form of daily communication, one that is separated by miles, time zones, and technology, connection and influence
Around the world, at this very minute, tens of millions of people are taking classes at language schools; some are using YouTube to learn to speak and listen, and of course, many are learning in their grade schools, high schools, and universities. Many of these people will be required in their careers to use English, so they are often very serious in their approach to learning.
The excesses of communication in our time are reflected in our language. When verbal overkill is in, eloquence is out. And when was the last time you heard an eloquent speech? So we plod along carrying a sack full of unnecessary words. Here are some common examples of ripe redundancies ready for burial.
Everyone wants to be appreciated. People want to feel and know they matter. Unfortunately, our culture in the business world leans more towards critique than appreciation and competition more than support. Knowing how to share authentic appreciation is an invaluable skill for strengthening relationships. Here are four tips that help: Be Prompt - It’s best to share appreciation immediately, if possible. If you wait too long, you are likely to overanalyze, script yourself, and lose authenticity.
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