A listener from on the road asked Ethan while he was in Kuala Lumpur, how can he get his managers to stop being so territorial and be more like team players!

Don’t Tell People What They Want to Hear
One of the quickest ways for a leader to lose credibility is to start telling people what they want to hear. It usually begins with good intentions. You sense what someone values. You notice what they want the answer to be. And you shape the message to match it. In the moment, it can feel persuasive. But it isn’t persuasion. It’s manipulation. Real persuasion works differently. It doesn’t tell people what they want to hear.


