I’ve finally landed in KL. My bags made it through. I flew on Singapore Airlines, which is a great airline. Now that I’m on the ground, I’m over heated. I keep my Red Sox hat on in hopes of meeting up with some familiar faces along my journey. Now that I’m in town, I’ll start tagging friends and clients with my local phone number to let people know I’ve arrived. I have another 45 minute drive to the hotel, where I’ll decompress.

What’s Wrong With Our Communication?
“We need to work on our communication skills.” “We have a communication problem.” “We need to fix our communication.” As an expert at the intersection of people/organizations and communication for over 20 years, I have heard these comments many times. But what does it mean to solve communication problems, or to make the communication in your company “better”? To share information about a major change successfully? To manage that one employee who can’t get along


