Dr. Ethan F. Becker teaching Crisis Management at the RAZAK School of Government in Malaysia. The intention of the seminar was to help leaders understand how to communicate effectively during crisis situations. When leaders and managers are not prepared to communicate predictability, safety, and control, the results can be devastating.

What’s Wrong With Our Communication?
“We need to work on our communication skills.” “We have a communication problem.” “We need to fix our communication.” As an expert at the intersection of people/organizations and communication for over 20 years, I have heard these comments many times. But what does it mean to solve communication problems, or to make the communication in your company “better”? To share information about a major change successfully? To manage that one employee who can’t get along


