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Visual aids can help or hurt a presentation. Whether you are using PowerPoint, Keynote, Prezi, slides, video, a software interface, or other visual support, you need to make sure that the visuals won’t distract from the presentation. Many speakers have chosen abandon visual aids altogether and even proclaim that they are above using such tools. However, well-utilized visuals will significantly improve a presentation. This training will teach the best visual aid practices and offer the opportunity to practice techniques with individualized coaching feedback. Listeners will appreciate how the skillful use of visual aids truly enhances your presentations.
Speakers must prepare to answer real questions about their topic. Sometimes, listeners ask friendly, genuine questions, but often, you might be tasked with answering aggressive or set-up questions. In either case, the ability to handle even the most challenging question in a clear, comfortable, and competent manner is an important skill. Whether you have been called to answer questions at a congressional committee, in a sales meeting, or during a team presentation, this module will teach you how to hear and understand questions in order to respond with practical answers.
Have you ever wondered how some people always have the right thing to say at the right time? There is an art to handling yourself well in just about any setting—from dealing with an angry customer to holding a political debate or managing a contentious investor meeting.
Imagine yourself in front of the executive committee, the board of directors, the press, or a client, and someone requests that you speak on an unfamiliar topic. Perhaps you are asked a tough question that you hadn’t anticipated. What do you say? Thinking on your feet is a module that teaches you how to process and organize your thoughts quickly in a way that will help you communicate clearly and with confidence
What two words would you like people to say about you after you have left a meeting or a conversation? The answer defines your communication style. Style coaching is one of our most popular leadership and management offerings. It allows senior executives, managers, and emerging leaders to achieve their personal vision of how they wish to present themselves. Our coaches work with clients on their core communication skills, beginning with their two style words. The result is authentic, comfortable, and effective leadership or management capabilities.
Most crucial business communication occurs between leaders, managers, board members, and shareholders. Because Boards advise and direct management teams on key decisions, it is critical that leaders and managers clearly communicate the vision, metrics, and progress of the organization. Having worked with thousands of managers and board members, we have developed valuable insight into how relationships, presentations, handling questions, and more can affect your communication success. Whether you’re new to senior management or an old pro, this module will allow you to hone your Board and shareholder presentations and share your thoughts in a clear, concise manner. Our guidance will help you strengthen your relationships and effectiveness with your Board and shareholders.
Since the 1990s, coaching and mentoring have become widely used to develop employees in the business world and are important skills for anyone in a managerial or leadership role. Learn how to communicate in both coaching and mentoring styles while learning the differences between the two. Among other things, learn Socratic questioning, goal setting, skills in accountability, and ways to inspire that lead to complete development.
At times, speaking with coworkers, your staff, your boss, and, yes, your customers can be difficult. They may come to you with stories about their problems or your mistakes. They might even mistreat you. We need to remember that there are always two sides to every story. Learn how to diffuse difficult situations and become the difficult person’s advocate rather than the enemy.
When relationships are strong, you can communicate anything. When they are not strong, even the simplest feedback becomes difficult. This module provides an understanding of why and how strong relationships are created using our original research, which has unveiled the two most essential characteristics for building a solid working relationship. This module utilizes practice to strengthen the techniques and skills that foster trusting relationships.
Listening is not just about hearing—it involves the understanding and evaluation of what is heard. Whether you’re in a face-to-face meeting or talking on the phone, leaders and managers must exhibit comfort and proficiency in six specific areas of listening, or messages can be misunderstood. These qualities and techniques are the focus of this module. In addition, this module covers the top ten barriers to listening and how to overcome them. This is one of our most popular topics.
Have you ever felt that your listeners were confused? Have listeners ever asked you to get to the point? Truly connecting with your listeners is fundamental to all communication and critical for a successful presentation. This module teaches you how to make your point and engage all of your listeners. It does not provide a one-size-fits-all methodology but instead covers a whole range of skills from which you may choose the best approach for specific groups.
Business speaking requires a mixture of information and persuasion. Both are critical, and you use both in different situations and for various reasons. The distinction between these two types of speaking is that informative speaking lists data and impartially clarifies and enlightens with no particular goal other than making information clear. Persuasive speaking urges a partisan decision, favors a position, and tries to garner acceptance for that position. In many presentations, the speaker will use both information and persuasion in order to convince the listeners.
This training will help you understand the difference between informative and persuasive presentation. It teaches how to implement these concepts in your content and delivery and the three ways of persuasion that are used in virtually all presentations we see today. You’ll learn how to choose the proper mode of persuasion and how to match your message to your listeners.
Do your listeners ask you to repeat keywords? The ability to speak clearly is an important skill, no matter who you are. There are several ways to lose your listeners, but poor articulation, mumbling, and lack of volume are the most preventable. Don’t force listeners to work harder to understand the words coming out of your mouth! This module on communication excellence will teach key sounds and practice techniques to ensure that you are speaking clearly.
Your customers will often pay attention to how you sound as much as what you are saying. A positive interaction can depend on your tone and inflection, speed, and projection.
Plus, words matter! Your choice of words, such as “customers,” “clients,” “guests,” or “patrons,” will shape their perception, and perception shapes service communication. Don’t let your choice of words become a distraction during a customer interaction. This teaches participants the various sounds of service and how to master their sounds to best communicate with customers.
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Is There a Connection Between Anxiety Disorders and Fear of Speaking?
We are all familiar with the concept of public speaking, but all speaking is public speaking. When ordering dinner in a restaurant, people do not consider this “public speaking” and may complete this task with minimal anxiety or self-awareness. Yet, a presentation in front of seven people may cause extreme distress.
Public speaking in a business setting can cause substantial stress, fear, nervousness, and anxiety for many professionals. The fear of speaking is considered one of the most common struggles in effective presentations and communication at work.
In this article, I will reference our research, coaching, and training experience with executive-level professionals over the years. I will focus on helping speakers understand where their fear of speaking comes from and how to best address it, particularly if they have a current diagnosis of anxiety disorder
Of course, there are many components to fear of speaking, such as family upbringing, company culture, personality, nationality, and learned behaviors. This article will help identify the connection between anxiety disorders and fear of speaking and how to manage this challenging and common condition.
We should start here: There is a significant difference between diagnosed anxiety disorders and the fear of speaking. However, people who struggle with anxiety are more likely to experience higher stress levels in specific public speaking settings. In this way, there is a connection between a diagnosed anxiety disorder and increased stress with public speaking.
Why does having a Generalized Anxiety Disorder (GAD) make it more probable that I will experience increased worry around public speaking compared to my coworkers?
Based on data from NOBA, a global psychology resource, they explain it this way:
“Research shows that individuals with GAD are more sensitive and vigilant toward possible threats than people who are not anxious (Aikins & Craske, 2001; Barlow, 2002; Bradley, Mogg, White, Groom, & de Bono, 1999). This may be related to early stressful experiences, which can lead to a view of the world as unpredictable, irrational, uncontrollable, and even dangerous. Retrospectively, some have suggested that people with GAD worry as a way to gain some control over these otherwise uncontrollable or unpredictable experiences and against uncertain outcomes” (Dugas, Gagnon, Ladouceur, & Freeston, 1998).
By repeatedly going through all of the possible “What if?” scenarios in their mind, the person might feel less vulnerable to an unexpected outcome, giving them some sense of security or control over the situation (Wells, 2002). Others have suggested people with GAD worry as a way to avoid feeling distressed (Borkovec, Alcaine, & Behar, 2004). For example, Borkovec and Hu (1990) found that those who worried when confronted with a stressful situation had less physiological arousal than those who didn’t worry, maybe because the worry “distracted them in some way.”
A distinction must be made between Generalized Anxiety Disorder (GAD) and fear of speaking. The fear of speaking is technically referred to as Glossophobia. Glossophobia differs from Generalized Anxiety Disorder, but they share some characteristics. Psy.com described this type of condition as “a fear of public speaking, a prevalent phobia believed to affect up to 75% of the population. Some individuals may feel slightly nervous at the very thought of public speaking, while others experience full-on panic and fear. As a result, they may try to avoid public speaking situations at all cost, or if they must speak in public, they endure shaking hands and a weak, quavering voice.”
It is vital to distinguish between these two challenges, GAD and Glossophobia, so a person can understand, better manage, control, and resolve the core reason for the distress they feel when speaking publicly.
If I experience anxiety regularly, how can I minimize its impact on the quality of my public speaking?
There are many approaches to reducing GAD’s stressful and often debilitating impact on the quality of work presentations, pitches, internal updates, investor meetings, presentations to the Board, and other communication scenarios.
To minimize the impact of anxiety on public speaking, it is important to identify “catastrophic thinking.” Catastrophizing can be a result of or cause of anxiety.
Why is catastrophic thinking so detrimental?
As identified by NOBA, “The problem is, all of this “what if?” -ing doesn’t get the person closer to a solution or an answer; in fact, it might take them away from important things they should be paying attention to in the moment, such as finishing an important project. Moreover, many of the catastrophic outcomes people with GAD worry about are very unlikely to happen, so when the catastrophic event doesn’t materialize, the act of worrying gets reinforced (Borkovec, Hazlett-Stevens, & Diaz, 1999).”
People with GAD often miss out on many otherwise enjoyable life events. For example, suppose someone with GAD is planning to attend a conference they are speaking at on a Wednesday morning. In that case, they may spend all of Sunday, Monday, and Tuesday in panic, unable to eat, socialize or enjoy the other speakers at the conference. In many cases, after the presentation is finally over, they still need a few days to “decompress” and recover from the experience, therefore increasing the toll on them both physically and mentally before and after the event.
The fight or flight response that accompanies anxiety disorders can last for days or weeks at a time, as opposed to a temporary jolt of nerves that someone with fear of speaking might experience as they approach the stage or front of the room.
How will I know if I have catastrophic thinking due to GAD?
Here are some examples of catastrophizing:
Doctors often call catastrophizing “magnifying” because a person makes a situation seem much worse, dire, or more severe than it is. Unfortunately, Catastrophizing does not usually have any benefits. Interestingly, speakers are rarely judged as harshly as they think they will be. This disconnect is called cognitive distortion.
Cognitive distortion is a critical component of our lizard brain. Human beings might have developed cognitive distortions as an evolutionary survival method, but these thoughts are not rational or healthy in modern life and society. Instead, catastrophic thoughts can fill a person’s mind with unnecessary emotions that take time and thought away from the reality of a situation.
I do not want to deal with this; I have been this way for so long. Can’t I just ignore it and avoid public speaking?
A past or current diagnosis of an anxiety disorder such as Generalized Anxiety Disorder (GAD), Obsessive Compulsive Disorder (OCD), Panic Disorder, Post-traumatic stress disorder (PTSD), or Social Phobia (Social Anxiety Disorder) can cause fear of speaking to be more debilitating, with a level of anxiety that is not appropriate to the situation. Therefore, avoidance is not a sustainable way to live.
Intense speaking anxiety levels can lead to lower quality of work and performance, with extreme worry and fear that can diminish immune function. In addition, this anxiety could lead to drug or alcohol use, dependency on “stage fright” drugs such as beta-blockers, cause physical health problems, and, sadly, even suicidal thoughts and behaviors.
The National Alliance on Mental Illness states that over 40 million adults are in the US. (19.1%) have an anxiety disorder. Anxiety disorders are a group of related conditions, each having its unique symptoms. However, all anxiety disorders have one thing in common: persistent, excessive fear or worry in situations that are not threatening.
People tend to have anxiety about their anxiety; “Why am I like this? This is so stupid! Why am I this way? What is wrong with me? Why can’t I be normal?
Remember, an irrationally pessimistic forecast of your competency or future events will cause anxiety to spike and may diminish your quality of life. Most people experience cognitive distortions from time to time. However, if reinforced often enough, they can have increased anxiety, deepen depression, cause relationship difficulties, and lead to other complications.
How can I manage my catastrophic thinking?
When business professionals are ready to address their fear of speaking and strengthen their communication skills, they take on a crucial task. Whether it is an occasional private reflection, learning to increase comfort slowly over time with a specific plan, working with a speech coach, or asking a trusted advisor for help, they need to identify approaches that will work best for their personality, budget, time, and comfort level.
Fortunately, several methods address “all or nothing” thinking and catastrophizing. Here are a few:
Final Thoughts
It makes sense that someone who struggles with anxiety is more likely to experience higher stress levels in specific public speaking settings. Understanding the connection between a diagnosed anxiety disorder and increased stress with public speaking can remove some of the burden or shame of nervousness and instead think of anxiety-prone brains as fancy sports cars, highly sensitive and in need of purposeful handling.
When a person is ready to tackle a cognitive distortion caused by an anxiety disorder, consider cognitive behavioral therapy or meeting with a communication coach who has experience with fear of speaking issues and challenges. Luckily, just as events may build up to the extent that they feel catastrophic, they can also be broken down and reconstructed so that they are no longer viewed as disastrous.
Increasing self-awareness and addressing the fear of speaking is a unique and personal experience. Choosing the right coach, therapist or advisor can provide critical life-long skills, improve quality of life, and open up endless possibilities for growth and career satisfaction.
Author
Author
Laura Mathis
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