TSIC Blog

14 Apr Five Ideas for Encouraging Participation in Virtual Meetings 


Research and experience 
tell us how important equal and energized group meetings are to morale and productivity. 

Yet, clients using virtual audio or video conferencing say that engaging all participants, holding attention, and controlling interruptions and overlapping speakers are significant challenges.

Make sure you are incorporating these five essentials in your virtual meetings:

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1 Apr Dr. Dennis Becker at World Speech Day

Dr. Dennis Becker, founder of The Speech Improvement Company, spoke on March 16 at World Speech Day. The honor of representing North America was given to him in recognition of his stature as a worldwide expert in human communication.

World Speech Day is a day to celebrate speeches and speechmaking that change the world – socially, politically, in the arts, business, and religion. This is their fifth year and featured a Master Class of speakers from 120+ countries delivering speeches and taking questions from viewers and listeners. This year’s theme was Classical Rhetoric and its Effect on Contemporary Communication.

Dennis’ 15-minute live-streamed speech was entitled “Aristotle’s Patterns of Reasoning.” He took this 3,000-year-old content and showed its use and value in today’s world. Of course, his comfortable and “shirtsleeve” English style benefitted viewers and listeners across the globe.

 

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24 Mar Communicating During Crisis (Recorded Webinar)


30-minute recorded webinar

 

Communicating During Crisis

 

Navigating Essential Conversations

 

Watch Now

 

In these unprecedented times, your people are relying on your insight and direction. Effective communication is every leader’s best tool and using it appropriately is the key to moving business forward. Your employees, peers, vendors, partners, and others all need clear, concise, and useful information.

Our team of Executive Communication Coaches will be joined by renowned crisis expert Dr. Kevin Becker to give you a framework for essential management communication. During this webinar you will learn the three most important things that must be communicated during a time of crisis and proven techniques for putting it all in place immediately.

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How Can Disaster Psychology Help Business Through the Coronavirus Crisis?

In recent years, the world has seen a number of significant large-scale disasters; some caused by nature and some caused by humans. For many, the words “disaster” or “crisis” evoke images of buildings in shambles, decimated communities, and families who are homeless and uncertain where their next meal will come from. Until recently, these disasters included only such events as tsunamis, earthquakes, hurricanes, floods, and terrorist attacks. These days it is the coronavirus that is bringing us pictures of people wearing masks, being quarantined, schools closing, and so on. This current crisis has wreaked havoc with the stock market and the investments of millions of people. That alone is creating an economic crisis.

Indeed, the current financial crisis has been referred to as an “economic tsunami”. Undeniably, the current conditions have caused communities to come to a complete standstill. The trauma has been severe for many companies, and leaders worldwide have spoken in terms usually reserved for those occasions when a hurricane or earthquake has occurred. Rallying cries of hope and promises for “a full recovery” can be heard from leaders across the globe.

In the United States, since the disaster of 9/11, there has been significant research in the areas of Disaster Psychology and Human Communication which offer important insights into how people operate and what motivates them during times of crisis. For political leaders and business professionals, understanding some important disaster principles and practices can mean the difference between success and failure as the crisis and subsequent economic troubles unfold. (more…)

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16 Mar Managing Employees Remotely (Recorded Webinar)

Managing Employees Remotely

Overcoming challenges in communication,
motivation, and employee engagement

Watch the Recording Now

The coronavirus is forcing many of us to work and manage remotely. With large numbers of employees working remotely for the first time and reading frightening headlines daily, managers have a whole new set of challenges to continue leading effectively.

Watch our webinar and you will learn:

  • The key challenges to remote work
  • Five important skills for effective remote collaboration
  • How to motivate and engage employees

This is a unique opportunity to fine-tune your communication skills. You will learn proven strategies you can put to use immediately with any remote employee or team to keep them focused and productive.

This recorded webinar is for:

Managers, Project Managers, Leaders, and anyone who wants to maximize their remote communication and collaboration skills.

Watch Now

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10 Mar Running Effective Remote Team Meetings

To curb the spread of coronavirus, organizations are encouraging employees around the globe to work remotely. Setting clear guidelines for how, when, and why teams operate remotely helps form cohesion. How do you create a collaborative agenda with remote meeting attendees, allowing all remote team members to remain engaged during team conference calls? This blog post offers tips based on our experience training companies on how to communicate effectively when using digital platforms and how to collaborate and manage remotely.

Admit it, when there is no video aspect to a conference call, it’s not unusual for employees to hit mute, (or not), and do a variety of tasks during phone conferences and remote team meetings, such as checking and composing email, scrolling Twitter, eating a sandwich, and (gasp) going to the bathroom?! (more…)

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12 Feb How to Be a Good Listener In Groups

Intuitively, we all know that many speakers are nervous when presenting. Yet, when attending a meeting or conference, we rarely think about how we, as  listeners, can help the  speaker  be more comfortable. Though most of my team’s time is spent focusing on coaching speakers to be more confident and effective, as a listener,  you  can help as well. 

Here are five practical tips for being a great listener in a group setting:

  1. Provide non-verbal feedback. Speakers are sensitive to listeners’ facial expressions and posture. It helps to grin, show facial interest, smile if appropriate, and use a slight forward lean. 
  2. Get cozier.  Have you noticed that the front row at a meeting or conference is often empty or sparsely populated? Speakers benefit from feeling connected to their listeners, soin a large group, be brave and sit as near to the speaker as possible.  
  3. Ask questions.  It is uncomfortable when the presenter asks if there are any questions and then…crickets!  Yes, it can take courage on your part to speak up. But, knowing that you are helping the speaker feel better may get you going.  
  4. Avoid distracting behaviors.  Presenters notice everything because they can SEE everything from their vantage point.  Know that you are not invisible and avoid talking to colleagues, fiddling with papers, or your handbag. If you need to cough more than several times, best to move into the hallway. 
  5. Approach the speaker afterward. Whether it’s a small group meeting or a large conference, presenters feel uplifted when they know their information or style is appreciated. Offer a sincere compliment if you can. Conversation with the presenter is a boost to networking too! 
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3 Feb Communication Skills for Women Leaders

Without being stereotypical about it, there are some communication characteristics that may be more familiar to women in leadership roles than will resonate with men in similar roles. We see many millennials, of both genders, struggling with these traits as well. But that’s an article for another day! Here a few reminders.

Examples include:

  • Placing a question mark at the end of sentences (uptalk)
  • Apologizing when there is no need
  • Diminishing their value by using tentative words such as  little  or  just  while describing accomplishments

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19 Jan Strategically Authentic Communication 

To be successful in business communication, you must be authentic. Authenticity, though, is not magic. It is strategic. For any communication you have, here are three steps you can follow to be strategically authentic. 

– Better understand your listeners. The best advice I give to clients is to remember that it’s not about you; it’s about the listeners, so before you speak, ask yourself:

  • To whom are you speaking? What is their title? 
  • How much time do they have for you? 
  • What is your goal for the conversation? What do you think are the roadblocks to getting to your goal? 
  • How does your listener listen – do they want to get to the point or get all the information?  

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7 Jan Three Nuanced Ways to Communicate Confidence

What people want most from communication coaching is the ability to appear, sound, and be confident. We all know when we see a confident communicator and when we don’t. Sometimes a speaker will say they felt confident but they are not perceived that way. Sometimes people will be very self-deprecating about their confidence, and their listeners didn’t see that at all. We are always trying to close the gap between self-perception and reality.

It’s important to remember confidence is a  transient condition  even though everyone talks about it as a concrete destination. ALL speakers have felt their confidence come and go. (more…)

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