Speak With Confidence
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Steven Slater: Service Traitor
By Laurie Schloff, Senior Coaching Partner Hello people, rationality calling. I feel real bad for Steven Slater. Most of us would forgive him for reaching the flying freak out point one hot day in August. We got the laugh and the vicarious revenge. Apparently, many Americans are so fed up with the people or the boss they were hired to serve that flight attendant Steven Slater’s dramatic exit from JetBlue made them green with envy.
Rebels Rap for Peace – The Power of Symbols
By Dr. Dennis Becker, Principal & Senior Coaching Partner Last week I was on vacation in Martha’s Vineyard , along with sixteen other family members. It’s an annual thing. We plan it a year in advance and all commit to it. It’s great.. During the week, two separate conversations gave me pause to wonder about how we are interpreting symbols these days. By symbols I mean those non-verbal , non-audio signs on everything from bill
Email Etiquette is Vital to Productive Communication in the Workplace
By Tori Aiello, Coach/Trainer at The Speech Improvement Company I recently was stopped by someone on the street who had participated in one of my email training courses and she said, “You’re not going to believe this but one of my friends was just let go for laying off her employees by email.” I replied, “If only she had taken my email training course!” Imagine how her colleagues must have felt when their termination notice
Styles and Smiles: Brown’s Victory in Massachusetts
By Monica Murphy, Senior Coaching Partner and Ethan Becker, Senior Coaching Partner As Speech Coaches, we look at how the art of communication persuades a voter. Have you thought about how communication style impacts a voter’s perception? By style we mean: how someone comes across to their listeners. Forget about the healthcare, balance of power in the white house, and messaging for a moment….Let’s look at the communication reasons why some Massachusetts voters eagerly checked
Britney Gengel–Please be Alive
By: Laurie Schloff Usually I am glad when there’s an empty seat next to me on a plane. Yet when a mom with a beautiful smile apologized for taking the middle seat, her spirit was so warm, I didn’t mind at all. As TV camera people came down the aisle to film her just sitting there. I said “You must be famous.” She told me that she was going to meet her daughter, a student
The New Boss-Dynamo or Dudsville?
by Laurie Schloff, Senior Coaching Partner Hal Gordon, a member of The Professional Speakers group on LinkedIN provoked my thinking about what style of leadership is working well these days. Mr. Gordon prompted us to reflect on the November 12 issue of the Economist, which included a fascinating article on “The Cult of the Faceless Boss.” According to the article, the recent economic downturn has caused companies to reject flamboyant CEOs in favor of executives
THE TALKING AMERICAN TALIBAN
I have been coaching speakers of all kinds, from all walks of life, from every continent, from every age bracket, from every economic strata, and from every social class for more than 45 years. I have coached through times of peace and times or war. I have coached on topics of great and grave public consequence, and on topics of intimate and personal concern. I have coached speakers of the highest public personality and purpose,
He and She Talk: Male/Female Communication
Click to Listen! Laurie Schloff Senior Coaching Partner The Speech Improvement Company 617-739-3330
WE SEE RUDE PEOPLE
by Laurie Schloff/Senior Coaching Partner Bravo to columnist and author of the new book I See Rude People by Amy Alkon. Fed up, she invoices telemarketers for interrupting her evening peace, and makes considerate calls to tell others they lack consideration. I was shocked to find that Amy lives in California. We communication professionals in the Northeast thought that perhaps the cold well….made people cold. Seems like there just isn’t motivation for minding manners anywhere. All people want