3 Ways to Handle Questions Confidently 

Questions are an essential part of meetings. When questions are asked, there is interest; thats a good thing.  Questions can be a test not only for your knowledge of the content but your confidence in what you are representing.  

The 3 techniques below will help you prepare for inevitable questions.  

1) Restate– In restating the question you are NOT adding any new information or changing the meaning.  This is really important.  Changing the meaning does not always mean words, many times its done with tone and inflection.  Also restating DOES NOT mean using the same words and parroting’ the information.  When this technique is done well the listener repeats the essence of the message with no judgment, emotion or opinion implied, in other words – a neutral tone.  Its much easier said than done.  It can be most challenging in an emotionally loaded conversation which is also where it is the most powerful and effective.  The main resistance people have to restating comes from the fear that they may be seen as agreeing when they do not.  Do not let this stop you from using this effective technique, as it is even more powerful when you do not agree with the other persons statement. 

2) Disclaiming– Many times people are fearful to give an answer because they want to have the right answer.  I dont know, but I will find out” wont really get you very far in business communication especially when its used more than once. Learning how to frame your answer can help.  There are phrases which act as a disclaimer so you can offer insight or at least the limited information you do have.  

Here are some examples: 

Providing the economy doesnt worsen, we can pay the accounts on time 

Im not an expert on unsecured securities however it seems to me that. 

I am not privy to all of the data, however based on what I do have. 

3) Prepare for worst–Most of us do know what the most difficult question we could be asked is relevant to our presentation.   Sometimes its based on knowing a weakness in the data/product or just the personality of that listener.  Think about the mindset of your listener…whats most important to them?  What motivates them?  Next think about your presentation. Are there obvious targets for questions?  Prepare and practice your response to those questions.  If the question is inevitable, its answer should be incorporated into the presentation from the beginning. 

The best way to learn the techniques above is through practice.  Ideally practicing with someone who can ask you questions that are unexpected so you can learn to use the techniques while under pressure and still exude confidence.  If you can hire an experienced speech coach to learn these techniques, you will be answering questions confidently in no time. 

Spread the love

Author

Similar posts

The Unique Challenges of Neurodiverse Communication in the Workplace

As an Executive Communication Coach, I’m thrilled to see Neurodiversity becoming more recognized and celebrated at work. However, its nuances in the workplace can cause frustration and miscommunications. For example, if you work with someone who rarely makes eye contact, you might assume they are shy, nervous, or uncomfortable. Using eye contact is an essential nonverbal communication behavior that most of us use automatically in work interactions. Eye contact helps people communicate their interest and

Spread the love

Why Your Team May be Failing at Presentations

Usually, team presentations are done when the stakes are high and the consequences are critical, requiring subject matter experts to weigh in on their topic. These presentations are most often geared toward complex projects, strategic alliances, acquisitions, etc. Of course, they all have large sums of money involved. Team presentations have many more challenges than individual ones. Most teams preparing on their own without a speech coach will spend all of their preparation time on

Spread the love

Controlling Nervousness Before Speaking – 30-minute Recorded Webinar

Whether you call it ’nervousness” or “anxiety’ or “fear of speaking,” it is a widespread experience for many people worldwide; you are not alone. The good news is that it can be controlled. In this 30-minute recording, we discuss the ‘real causes’ of this experience and some tools and techniques to control the nervousness. WATCH NOW Spread the love

Spread the love

QUESTIONS? NEED HELP?

Tell us what’s on your mind: