communication training

Presenting Technical Information to Non-Technical People

Technically-inclined professionals typically deliver technical presentations. We hear it repeatedly from the executives we coach: they face challenges in conveying technical information to laypeople or others who lack the same scientific background. They often face significant communication gaps when presenting to individuals outside their expertise and the listeners are left feeling overwhelmed or “lost in the weeds.” (more…)

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How to Choose a Speech Coach

When you are charged with finding and selecting a vendor to help you or your employees strengthen their communication skills, you are taking on a crucial task. Whether it’s helping a colleague prepare for a major presentation, learning to navigate difficult conversations yourself, or developing an organization’s leadership team, you need to closely match the learning needs to
the training skills. (more…)

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6 May Bridging the Gap: Three Tips for Explaining Technical Jargon to Engaged Listeners

‘Technical’ can have different meanings depending on the context. Every organization develops its own specialized jargon, which becomes “technical” when it falls outside another company’s norms. While it may be second nature to you, it can create barriers when communicating with non-technical listeners. However, with the right approach, these challenges become opportunities for connection and collaboration.

Here are three tips to help you translate complex information into something everyone can understand:

  1. Simplify Your Language: Avoid jargon and break down complex concepts into simple, everyday language. Use analogies and relatable examples to clarify your points, prioritizing accessibility over expertise. Example:When explaining an IPO, say, “Imagine your favorite local bakery wants to expand and needs more money to do it. They decide to sell pieces of ownership in the bakery to the public. That’s what happens when a company goes public – it’s like selling slices of a cake to anyone who wants a taste.”
  2. Know Your Listeners: Tailor your communication to the listener’s level of understanding. Research their motivations, background, and interests. Understanding your listeners allows you to craft a message that resonates, builds trust, and ensures clarity. Connecting on this level fosters understanding and strengthens relationships.
  3. Consider a Communication Coach:A communication coach is an objective resource who can help translate concepts into clear, understandable language. They can create visuals that enhance your message, ensuring smooth communication. With their strategies, you’ll be better equipped to connect with non-technical listeners and ensure your message is not just understood but remembered.

Impact:By using relatable analogies and visuals, such as comparing an IPO to slicing a cake, you make complex concepts more accessible. This approach fosters better communication and alignment across teams, creating a shared understanding that makes collaboration smoother and more effective.

Focusing on clarity, understanding your audience, and honing your communication skills allow you to convey technical information effectively while fostering stronger, more collaborative relationships.

 

29 Apr Speaking Faster or Slower: Is One Better Than the Other?

The short answer? Yes—one is better than the other. But the key lies in knowing when and why.

In most business settings, presentations are typically delivered at a pace of 185 to 200 words per minute. Meanwhile, the average human brain can process information at a much faster rate—about 400 to 600 words per minute.

Now, we’re not suggesting you try to speak at 500 words per minute just to keep your listeners’ brains busy. But as a speaker, it’s essential to understand how adjusting your speaking rate can significantly impact your effectiveness.

A skilled communicator varies their pace based on the importance and emotional weight of what they’re saying. Slowing down can add emphasis, while speeding up can build energy or signal transitions.

So, is one speed better than the other? Absolutely—but it depends on context. The most effective speakers know how to use pace as a strategic tool. And that’s exactly where a great coach can make a difference.

 

15 Apr Unlocking the Power of Conferences: Turning Chaos into Opportunity

Conferences can be transformative experiences—places where new partnerships are forged, ideas take flight, and energy is reinvigorated. Yet, all too often, they devolve into chaotic whirlwinds of missed opportunities and scattered schedules. Ironically, the best moments often happen in the quiet corners: hallway conversations or impromptu meetups in empty banquet rooms after the main events.

What if those “best parts” could become the focus instead of the afterthought?

When approached as collaborative team-building opportunities rather than individual marathons, conferences can become game-changers—for the company, the team, and the individual. Here’s how you can prepare your team to thrive:

1. Pre-Conference Game Plan

Before the travel frenzy begins, gather your team for a strategy session. This isn’t just a logistics meeting—it’s about aligning individual objectives with team goals. Keep it relaxed, perhaps over lunch or dinner, and encourage open sharing.

  • Set clear goals: Ask everyone to identify one company-wide objective (e.g., scouting for future operational challenges) and one personal goal (e.g., making five new connections or asking a question in every session).
  • Form sub-teams if needed: If your group exceeds eight members, consider breaking into smaller units to ensure better collaboration and accountability.

This approach ensures your team enters the conference with clarity and purpose, ready to amplify each other’s success.

2. Practice Makes Perfect

Confidence and preparation go hand in hand. Dedicate 15 minutes daily for the team to practice key elements of their conference roles.

  • Keep it concise: Each participant gets five minutes to rehearse something specific—whether it’s their presentation introduction, an elevator pitch, or an answer to a likely panel question
  • Collective feedback: Use the remaining time to provide constructive input and brainstorm strategies.

This routine not only sharpens individual skills but fosters a shared sense of accountability and camaraderie. Plus, it often leads to creative, collaborative solutions that align with team goals.

3. Plan for the Unexpected

Conferences are notorious for throwing curveballs, from missed connections to overwhelming schedules. Equip your team with tools to handle these situations with grace:

  • Identify common challenges: Discuss scenarios that might arise (e.g., feeling stuck in an unproductive conversation or needing to gracefully exit a session).
  • Create a support system: Establish communication channels or even subtle signals for requesting help in real time. This can range from group chats to pre-determined hand signals during networking events.

Final Thoughts

Conferences don’t have to be chaotic, draining experiences. With the right preparation and a focus on team synergy, they can be powerful catalysts for growth and innovation. By aligning goals, practicing together, and strategizing for the inevitable hiccups, your team can leave each event not just inspired, but transformed.