speechimprovement
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    • Overview
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    • ANDREW PERKINS
    • LAURIE SCHLOFF
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    • Lauren Weaver
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
speechimprovement
  • Services
    • Overview
    • Public Speaking Training
    • Virtual Communication Training Programs
    • Job interview help
    • Customer Service Training
    • Conference Speaker Coaching
    • Non-native-speakers of English
    • Individual Coaching Programs
    • Workshops
    • Certificate Programs
    • Virtual Reality
    • Biotech Fundraising & Partnering
  • Coaches
    • Overview
    • Dr. Dennis Becker
    • Dr. Ethan Becker
    • Kristen Curran-Faller
    • Jeff Davis
    • Melody Elkin
    • Robin Golinski
    • Laura Mathis
    • Monica Murphy
    • ANDREW PERKINS
    • LAURIE SCHLOFF
    • Dr. Ian Turnipseed
    • Lauren Weaver
    • DR. CAT KINGSLEY WESTERMAN
    • Sharesz T. Wilkinson
    • Dr. Chas Womelsdorf
  • About
    • Overview
    • Office Staff
    • Client Feedback
    • Innovation
    • Working with celebrities
    • Our Publications
    • Our Blog
    • Join Our Team
    • Beacon Street
    • Dr. Paula Borkum Becker
    • Speech Coaches Only
  • Contact
  • Resources
    • OUR BLOG
    • Life Science Blog
    • All Recordings
    • RECORDED WEBINARS
  • Store
  • SPEAK WITH A COACH
    617.739.3330

V.L.E.P. (Virtual Leader Effectiveness Program)

Facilitating Virtual Collaboration

Whether managers meet with three or 300 people, virtual collaboration must be executed to emphasize structure, participation, and eliciting feedback. Learn to become an effective virtual facilitator who engages participants, creates a collaborative environment, and successfully leads the group to productive next steps.  

Making Remote Global Teams Work

The global team has a unique set of challenges: maintaining a sense of connection, the perception of power and ranking, different cultures, various age demographics, generational attitudes, time zones, technology breakdowns, providing peer feedback on routine interactions, lack of watercooler small talk, language, accent and fluency issues, employee engagement, building trust from afar, and productivity. All Managers or Directors of global teams will get values and new strategies for success from this module. 

Running Effective Virtual Meetings 

If you feel that most business meetings are time-wasting exercises that produce little or no results, you are not alone. Business professionals at all levels have expressed frustration with ineffective meetings, particularly video meetings. For decades, The Speech Improvement Company has diligently studied and tracked the best practices of meeting facilitation and productivity. This module helps Managers implement valuable techniques that ensure maximum participation and positive outcomes, including the elusive skill of starting and ending in time with built-in accountability to keep moving the needle forward.

Taking a Virtual Team Pulse

Taking a team pulse accurately when team members are spread across cities or countries is an invaluable skill. Unfortunately, keeping your finger on the pulse of an offsite and fragmented remote team can be challenging. The fastest way to get up-to-speed is to take a remote team pulse. Utilize the tools in this model to quickly determine how your team is doing, from their mental health to what they are working towards on a daily, weekly, and monthly basis.

Developing Your Virtual Communication Style 

What two words would you like people to say about you after you have left a meeting or a conversation? This answer defines your communication style. Style coaching is one of our most successful leadership and management offerings. It allows senior executives, managers, and emerging leaders to achieve their vision of presenting themselves. Our coaches work with clients on their core communication skills, beginning with their two style words. The result is authentic, comfortable, and valid leadership or management capabilities.

Establishing Virtual Touchpoints

Finding the right balance of outreach and check-ins with remote teams can be difficult. Too little communication and remote teams feel deserted and isolated, too many check-ins, and the team feel suffocated and micromanaged. This module helps determine the type of frequency of touchpoints needed and then find the right balance for the ebbs and flows of remote work. Learn how to provide virtual check-ins that are productive and supportive in the way your unique team requires.

Managing Difficult People 

We don't always get to choose who we lead or manage. Even when we do, relationships change, personalities clash, and interactions can become difficult. This module introduces the importance of understanding various personalities and work styles. Training and coaching sessions use real-life issues to practice diffusing conflict, creating mutual understanding, and enhancing your team's ability to work together, even when you cannot manage your employees face to face. 

Building Trusting Relationships Virtually

When relationships are healthy, you can communicate anything. When they are not secure, even the most honest feedback becomes difficult. This module explains why and how healthy relationships are created using our original research, which has unveiled the two most essential characteristics for building a strong virtual working relationship. This module utilizes practice to strengthen the techniques and skills that foster trusting relationships.

Strategies for Delegating Virtually

Have you delegated tasks to discover that the result is not even close to what you had in mind? How do you delegate to a person who does not report to you, or who consistently drops the ball, or who you can no longer visit by popping by their desk? In this module, learn the five steps to effective delegation of tasks to ensure your desired outcomes are met. 

Disciplining Virtually

The word alone carries negative connotations, but effective leaders and managers know that disciplining is to educate and improve behavior. This module covers discipline as a core competency that leaders and managers must possess. Participants will learn how to construct a compelling message and deliver it with a keen awareness of timing, phrasing, body language, tone of voice, and listener need. 

Delivering Feedback Virtually

The act of giving feedback has been the subject of intense and extensive academic studies. Contemporary research suggests that there are several feedback types, strategies, and purposes. Still, many leaders and managers find the process uncomfortable or ineffective. This module is designed to help leaders and managers identify various approaches to giving feedback virtually and learning the most useful words, phrases, attitudes, and strategies to achieve the desired outcome, even through video platforms. Participants will learn how to use the right words at the right time and in the right way.

Managing Remote Tools: Match the Channel to the Message

Using company-wide virtual tools effectively and efficiently is vital in a remote workspace. Most organizations have tools for team commutation, meetings and presentations, project management, time management, and file sharing. This module helps managers answer an essential question: Is everyone clear about when, how, and why each virtual tool is used? The goal is to find a consensus on how and when different tools are utilized.

Most organizations have tools for COMMUNICATION, meetings....

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Copyright 2016-2025 The Speech Improvement Company Inc. All Rights Reserved.
Effective use of visuals

Visual aids can help or hurt a presentation. Whether you are using PowerPoint, Keynote, Prezi, slides, video, a software interface, or other visual support, you need to make sure that the visuals won’t distract from the presentation. Many speakers have chosen abandon visual aids altogether and even proclaim that they are above using such tools. However, well-utilized visuals will significantly improve a presentation. This training will teach the best visual aid practices and offer the opportunity to practice techniques with individualized coaching feedback. Listeners will appreciate how the skillful use of visual aids truly enhances your presentations.

Handling difficult questions

Speakers must prepare to answer real questions about their topic. Sometimes, listeners ask friendly, genuine questions, but often, you might be tasked with answering aggressive or set-up questions. In either case, the ability to handle even the most challenging question in a clear, comfortable, and competent manner is an important skill. Whether you have been called to answer questions at a congressional committee, in a sales meeting, or during a team presentation, this module will teach you how to hear and understand questions in order to respond with practical answers.

Thinking on your feet

Have you ever wondered how some people always have the right thing to say at the right time? There is an art to handling yourself well in just about any setting—from dealing with an angry customer to holding a political debate or managing a contentious investor meeting.

Imagine yourself in front of the executive committee, the board of directors, the press, or a client, and someone requests that you speak on an unfamiliar topic. Perhaps you are asked a tough question that you hadn’t anticipated. What do you say? Thinking on your feet is a module that teaches you how to process and organize your thoughts quickly in a way that will help you communicate clearly and with confidence

Developing your speaking style

What two words would you like people to say about you after you have left a meeting or a conversation? The answer defines your communication style. Style coaching is one of our most popular leadership and management offerings. It allows senior executives, managers, and emerging leaders to achieve their personal vision of how they wish to present themselves. Our coaches work with clients on their core communication skills, beginning with their two style words. The result is authentic, comfortable, and effective leadership or management capabilities.

Speaking to Boards and Shareholders

Most crucial business communication occurs between leaders, managers, board members, and shareholders. Because Boards advise and direct management teams on key decisions, it is critical that leaders and managers clearly communicate the vision, metrics, and progress of the organization. Having worked with thousands of managers and board members, we have developed valuable insight into how relationships, presentations, handling questions, and more can affect your communication success. Whether you’re new to senior management or an old pro, this module will allow you to hone your Board and shareholder presentations and share your thoughts in a clear, concise manner. Our guidance will help you strengthen your relationships and effectiveness with your Board and shareholders.

Developing coaching & mentoring skills  

Since the 1990s, coaching and mentoring have become widely used to develop employees in the business world and are important skills for anyone in a managerial or leadership role. Learn how to communicate in both coaching and mentoring styles while learning the differences between the two. Among other things, learn Socratic questioning, goal setting, skills in accountability, and ways to inspire that lead to complete development.

Managing difficult conversations

At times, speaking with coworkers, your staff, your boss, and, yes, your customers can be difficult. They may come to you with stories about their problems or your mistakes. They might even mistreat you. We need to remember that there are always two sides to every story. Learn how to diffuse difficult situations and become the difficult person’s advocate rather than the enemy.

Building trust

When relationships are strong, you can communicate anything. When they are not strong, even the simplest feedback becomes difficult. This module provides an understanding of why and how strong relationships are created using our original research, which has unveiled the two most essential characteristics for building a solid working relationship. This module utilizes practice to strengthen the techniques and skills that foster trusting relationships.

Active listening

Listening is not just about hearing—it involves the understanding and evaluation of what is heard. Whether you’re in a face-to-face meeting or talking on the phone, leaders and managers must exhibit comfort and proficiency in six specific areas of listening, or messages can be misunderstood. These qualities and techniques are the focus of this module. In addition, this module covers the top ten barriers to listening and how to overcome them. This is one of our most popular topics.

Connecting with listeners

Have you ever felt that your listeners were confused? Have listeners ever asked you to get to the point? Truly connecting with your listeners is fundamental to all communication and critical for a successful presentation. This module teaches you how to make your point and engage all of your listeners. It does not provide a one-size-fits-all methodology but instead covers a whole range of skills from which you may choose the best approach for specific groups.

Being persuasive

Business speaking requires a mixture of information and persuasion. Both are critical, and you use both in different situations and for various reasons. The distinction between these two types of speaking is that informative speaking lists data and impartially clarifies and enlightens with no particular goal other than making information clear. Persuasive speaking urges a partisan decision, favors a position, and tries to garner acceptance for that position. In many presentations, the speaker will use both information and persuasion in order to convince the listeners.

This training will help you understand the difference between informative and persuasive presentation. It teaches how to implement these concepts in your content and delivery and the three ways of persuasion that are used in virtually all presentations we see today. You’ll learn how to choose the proper mode of persuasion and how to match your message to your listeners.

Speaking clearly

Do your listeners ask you to repeat keywords? The ability to speak clearly is an important skill, no matter who you are. There are several ways to lose your listeners, but poor articulation, mumbling, and lack of volume are the most preventable. Don’t force listeners to work harder to understand the words coming out of your mouth! This module on communication excellence will teach key sounds and practice techniques to ensure that you are speaking clearly.

Delivering exceptional customer service 

Your customers will often pay attention to how you sound as much as what you are saying. A positive interaction can depend on your tone and inflection, speed, and projection.

Plus, words matter! Your choice of words, such as “customers,” “clients,” “guests,” or “patrons,” will shape their perception, and perception shapes service communication. Don’t let your choice of words become a distraction during a customer interaction. This teaches participants the various sounds of service and how to master their sounds to best communicate with customers.

Speak with Confidence
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Helpful, practical advice on how to communicate better at work and at home.
   


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