</p> <div class="post-tags"> </div> </div> </main> <div data-elementor-type="footer" data-elementor-id="129" class="elementor elementor-129 elementor-location-footer"> <div class="elementor-section-wrap"> <section class="elementor-section elementor-top-section elementor-element elementor-element-e6ed5b2 elementor-section-stretched elementor-section-full_width elementor-section-height-default elementor-section-height-default" data-id="e6ed5b2" data-element_type="section" data-settings="{"stretch_section":"section-stretched","background_background":"classic"}"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bd252fe" data-id="bd252fe" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-3bb4102 elementor-widget elementor-widget-theme-site-logo elementor-widget-image" data-id="3bb4102" data-element_type="widget" data-widget_type="theme-site-logo.default"> <div class="elementor-widget-container"> <a href="https://speechimprovement.com"> <img width="300" height="62" src="https://speechimprovement.com/wp-content/uploads/2020/07/logo.png" class="attachment-full size-full wp-image-15" alt="" loading="lazy" /> </a> </div> </div> <div class="elementor-element elementor-element-0d6544f elementor-widget elementor-widget-text-editor" data-id="0d6544f" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p style="background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; border: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding: 0px; vertical-align: baseline; outline: 0px; overflow-wrap: break-word; line-height: 28px; text-align: center;"><span style="color: rgb(255, 255, 255); font-size: 13px; font-weight: var( --e-global-typography-text-font-weight ); background: transparent; border: 0px; margin: 0px; padding: 0px; vertical-align: baseline; outline: 0px; overflow-wrap: break-word; line-height: 28px;">50 Speen Street | Framingham, MA 01701 USA </span></p><p style="background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; border: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding: 0px; vertical-align: baseline; 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font-weight: var( --e-global-typography-text-font-weight ); background-color: transparent;">1 </span><a href="tel:(617) 739-3330" style="font-size: 13px; font-weight: var( --e-global-typography-text-font-weight ); background: rgb(0, 0, 0); border: 0px; margin: 0px; padding: 0px; vertical-align: baseline; outline: 0px; text-decoration-line: underline; cursor: pointer; font-style: italic; overflow-wrap: break-word; transition: color 0.2s ease-in-out 0s; line-height: 28px; color: rgb(255, 255, 255) !important;">(617) 739-3330</a> <span style="color: rgb(255, 255, 255); font-size: 13px; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight );">|</span><span style="font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); background-color: transparent; color: rgb(255, 255, 255); font-size: 13px;"> Email: </span><a href="mailto:info@speechimprovement.com" style="font-family: var( --e-global-typography-text-font-family ), Sans-serif; 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display: block; font-family: Raleway, sans-serif; font-size: 13px; text-align: center;">Copyright 2022 The Speech Improvement Company Inc.</span> </div> </div> </div> </div> </div> </section> </div> </div> <div id="pum-30748" class="pum pum-overlay pum-theme-23190 pum-theme-enterprise-blue popmake-overlay click_open" data-popmake="{"id":30748,"slug":"speaking-clearly","theme_id":23190,"cookies":[],"triggers":[{"type":"click_open","settings":{"cookie_name":"","extra_selectors":" #ismail"}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":false,"scrollable_content":false,"disable_reposition":false,"size":"small","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"100%","responsive_max_width_unit":false,"custom_width":"300px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":"1","location":"center","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"10","position_right":"10","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"bottom","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":false,"esc_press":false,"f4_press":false},"click_open":[]}}" role="dialog" aria-modal="false" aria-labelledby="pum_popup_title_30748"> <div id="popmake-30748" class="pum-container popmake theme-23190 pum-responsive pum-responsive-small responsive size-small"> <div id="pum_popup_title_30748" class="pum-title popmake-title"> Speaking clearly </div> <div class="pum-content popmake-content" tabindex="0"> <p>Do your listeners ask you to repeat key words? The ability to speak clearly is an important skill no matter who you are. There are several ways to lose your listeners, but poor articulation, mumbling, and lack of volume are the most preventable. Don’t force listeners to work harder just to understand the words coming out of your mouth! This module of communication excellence will teach key sounds and practice techniques to ensure that you are speaking clearly.</p> </div> <button type="button" class="pum-close popmake-close" aria-label="Close"> × </button> </div> </div> <div id="pum-30905" class="pum pum-overlay pum-theme-23190 pum-theme-enterprise-blue popmake-overlay click_open" data-popmake="{"id":30905,"slug":"being-persuasive-3","theme_id":23190,"cookies":[],"triggers":[{"type":"click_open","settings":{"cookie_name":"","extra_selectors":" #Being-persuasive"}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":false,"scrollable_content":false,"disable_reposition":false,"size":"small","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"100%","responsive_max_width_unit":false,"custom_width":"300px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":"1","location":"center","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"10","position_right":"10","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"bottom","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":false,"esc_press":false,"f4_press":false},"click_open":[]}}" role="dialog" aria-modal="false" aria-labelledby="pum_popup_title_30905"> <div id="popmake-30905" class="pum-container popmake theme-23190 pum-responsive pum-responsive-small responsive size-small"> <div id="pum_popup_title_30905" class="pum-title popmake-title"> Being persuasive </div> <div class="pum-content popmake-content" tabindex="0"> <p>Business speaking requires a mixture of information and persuasion. Both are critical, and you use both in different situations and for different reasons. The distinction between these two types of speaking is that informative speaking lists data and impartially clarifies and enlightens with no particular goal other than making information clear. Persuasive speaking urges a partisan decision, favors a position, and tries to garner acceptance for that position. In many presentations, the speaker will use both information and persuasion in order to convince the listeners.</p> <p>This training will help you understand the difference between informative and persuasive presenting. It teaches how to implement these concepts in your content and delivery and the three ways of persuasion that are used in virtually all presentations we see today. You’ll learn how to choose the proper mode of persuasion and how to match your message to your listeners.</p> </div> <button type="button" class="pum-close popmake-close" aria-label="Close"> × </button> </div> </div> <div id="pum-30906" class="pum pum-overlay pum-theme-23190 pum-theme-enterprise-blue popmake-overlay click_open" data-popmake="{"id":30906,"slug":"delivering-exceptional-customer-service-2","theme_id":23190,"cookies":[],"triggers":[{"type":"click_open","settings":{"cookie_name":"","extra_selectors":"#Delivering-exceptional"}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":false,"scrollable_content":false,"disable_reposition":false,"size":"small","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"100%","responsive_max_width_unit":false,"custom_width":"300px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":"1","location":"center","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"10","position_right":"10","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"bottom","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":false,"esc_press":false,"f4_press":false},"click_open":[]}}" role="dialog" aria-modal="false" aria-labelledby="pum_popup_title_30906"> <div id="popmake-30906" class="pum-container popmake theme-23190 pum-responsive pum-responsive-small responsive size-small"> <div id="pum_popup_title_30906" class="pum-title popmake-title"> Delivering exceptional customer service </div> <div class="pum-content popmake-content" tabindex="0"> <p>Your customers will often pay attention to how you sound as much as what you are saying. A positive interaction can depend on your tone and inflection, speed, and projection.</p> <p>Plus: words matter! Your choice of words, such as “customers,” “clients,” “guests,” or “patrons,” will shape their perception, and perception shapes service communication. Don’t let your choice of words become a distraction during a customer interaction. In This teaches participants the various sounds of service and how to master their own sounds to best communicate with customers.</p> <p> </p> </div> <button type="button" class="pum-close popmake-close" aria-label="Close"> × </button> </div> </div> <div id="pum-30911" class="pum pum-overlay pum-theme-23190 pum-theme-enterprise-blue popmake-overlay click_open" data-popmake="{"id":30911,"slug":"connecting-with-listeners","theme_id":23190,"cookies":[],"triggers":[{"type":"click_open","settings":{"cookie_name":"","extra_selectors":"#Connecting-with-listeners"}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":false,"scrollable_content":false,"disable_reposition":false,"size":"small","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"100%","responsive_max_width_unit":false,"custom_width":"300px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":"1","location":"center","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"10","position_right":"10","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"bottom","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":false,"esc_press":false,"f4_press":false},"click_open":[]}}" role="dialog" aria-modal="false" aria-labelledby="pum_popup_title_30911"> <div id="popmake-30911" class="pum-container popmake theme-23190 pum-responsive pum-responsive-small responsive size-small"> <div id="pum_popup_title_30911" class="pum-title popmake-title"> Connecting with listeners </div> <div class="pum-content popmake-content" tabindex="0"> <p>Have you ever felt that your listeners were confused? Have listeners ever asked you to get to the point? Truly connecting with your listeners is fundamental in all communication and critical for a successful presentation. This module teaches you how to make your point and engage all of your listeners. It does not provide a one-size-fits-all methodology, but rather covers a whole range of skills from which you may choose the best approach for specific groups.</p> </div> <button type="button" class="pum-close popmake-close" aria-label="Close"> × </button> </div> </div> <div id="pum-30930" class="pum pum-overlay pum-theme-23190 pum-theme-enterprise-blue popmake-overlay click_open" data-popmake="{"id":30930,"slug":"active-listening","theme_id":23190,"cookies":[],"triggers":[{"type":"click_open","settings":{"cookie_name":"","extra_selectors":"#Active-listening"}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":false,"scrollable_content":false,"disable_reposition":false,"size":"small","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"100%","responsive_max_width_unit":false,"custom_width":"300px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":"1","location":"center","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"10","position_right":"10","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"bottom","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":false,"esc_press":false,"f4_press":false},"click_open":[]}}" role="dialog" aria-modal="false" aria-labelledby="pum_popup_title_30930"> <div id="popmake-30930" class="pum-container popmake theme-23190 pum-responsive pum-responsive-small responsive size-small"> <div id="pum_popup_title_30930" class="pum-title popmake-title"> Active listening </div> <div class="pum-content popmake-content" tabindex="0"> <p>Listening is not just about hearing—it involves the understanding and evaluation of what is heard. Whether you’re in a face-to-face meeting or talking on the phone, leaders and managers must exhibit comfort and proficiency in six specific areas of listening, or messages can be misunderstood. These qualities and techniques are the focus of this module. In addition, this module covers the top ten barriers to listening, and how to overcome them. This is one of our most popular topics.</p> </div> <button type="button" class="pum-close popmake-close" aria-label="Close"> × </button> </div> </div> <div id="pum-30931" class="pum pum-overlay pum-theme-23190 pum-theme-enterprise-blue popmake-overlay click_open" data-popmake="{"id":30931,"slug":"managing-difficult-conversations","theme_id":23190,"cookies":[],"triggers":[{"type":"click_open","settings":{"cookie_name":"","extra_selectors":"#Managing-difficult-conversations"}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":false,"scrollable_content":false,"disable_reposition":false,"size":"small","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"100%","responsive_max_width_unit":false,"custom_width":"300px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":"1","location":"center","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"10","position_right":"10","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"bottom","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":false,"esc_press":false,"f4_press":false},"click_open":[]}}" role="dialog" aria-modal="false" aria-labelledby="pum_popup_title_30931"> <div id="popmake-30931" class="pum-container popmake theme-23190 pum-responsive pum-responsive-small responsive size-small"> <div id="pum_popup_title_30931" class="pum-title popmake-title"> Managing difficult conversations </div> <div class="pum-content popmake-content" tabindex="0"> <p>At times, speaking with coworkers, your staff, your boss, and yes, your customers can be difficult. They may come to you with stories about their problems or your mistakes. They might even mistreat you. We need to remember that there are always two sides to every story. Learn how to diffuse difficult situations and become the difficult person’s advocate, rather than the enemy.</p> </div> <button type="button" class="pum-close popmake-close" aria-label="Close"> × </button> </div> </div> <div id="pum-30932" class="pum pum-overlay pum-theme-23190 pum-theme-enterprise-blue popmake-overlay click_open" data-popmake="{"id":30932,"slug":"building-trust","theme_id":23190,"cookies":[],"triggers":[{"type":"click_open","settings":{"cookie_name":"","extra_selectors":"#Building-trust"}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":false,"scrollable_content":false,"disable_reposition":false,"size":"small","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"100%","responsive_max_width_unit":false,"custom_width":"300px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":"1","location":"center","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"10","position_right":"10","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"bottom","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":false,"esc_press":false,"f4_press":false},"click_open":[]}}" role="dialog" aria-modal="false" aria-labelledby="pum_popup_title_30932"> <div id="popmake-30932" class="pum-container popmake theme-23190 pum-responsive pum-responsive-small responsive size-small"> <div id="pum_popup_title_30932" class="pum-title popmake-title"> Building trust </div> <div class="pum-content popmake-content" tabindex="0"> <p>When relationships are strong, you can communicate anything. When they are not strong, even the simplest feedback becomes difficult. This module provides an understanding of why and how strong relationships are created using our original research, which has unveiled the two most important characteristics for building a strong working relationship. This module utilizes practice to strengthen the techniques and skills that foster trusting relationships.</p> </div> <button type="button" class="pum-close popmake-close" aria-label="Close"> × </button> </div> </div> <div id="pum-30939" class="pum pum-overlay pum-theme-23190 pum-theme-enterprise-blue popmake-overlay click_open" data-popmake="{"id":30939,"slug":"developing-coaching-mentoring-skills","theme_id":23190,"cookies":[],"triggers":[{"type":"click_open","settings":{"cookie_name":"","extra_selectors":"#Developing-coaching"}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":false,"scrollable_content":false,"disable_reposition":false,"size":"small","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"100%","responsive_max_width_unit":false,"custom_width":"300px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":"1","location":"center","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"10","position_right":"10","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"bottom","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":false,"esc_press":false,"f4_press":false},"click_open":[]}}" role="dialog" aria-modal="false" aria-labelledby="pum_popup_title_30939"> <div id="popmake-30939" class="pum-container popmake theme-23190 pum-responsive pum-responsive-small responsive size-small"> <div id="pum_popup_title_30939" class="pum-title popmake-title"> Developing coaching & mentoring skills </div> <div class="pum-content popmake-content" tabindex="0"> <p>Since the 1990s, coaching and mentoring have become widely used to develop employees in the business world and are important skills for anyone in a managerial or leadership role. Learn how to communicate in both coaching and mentoring styles while learning the differences between the two. Among other things, learn Socratic questioning, goal setting, skills in accountability, and ways to inspire that lead to full development.</p> </div> <button type="button" class="pum-close popmake-close" aria-label="Close"> × </button> </div> </div> <div id="pum-30941" class="pum pum-overlay pum-theme-23190 pum-theme-enterprise-blue popmake-overlay click_open" data-popmake="{"id":30941,"slug":"speaking-to-boards-and-shareholders","theme_id":23190,"cookies":[],"triggers":[{"type":"click_open","settings":{"cookie_name":"","extra_selectors":"#Speaking-to-Boards"}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":false,"scrollable_content":false,"disable_reposition":false,"size":"small","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"100%","responsive_max_width_unit":false,"custom_width":"300px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":"1","location":"center","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"10","position_right":"10","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"bottom","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":false,"esc_press":false,"f4_press":false},"click_open":[]}}" role="dialog" aria-modal="false" aria-labelledby="pum_popup_title_30941"> <div id="popmake-30941" class="pum-container popmake theme-23190 pum-responsive pum-responsive-small responsive size-small"> <div id="pum_popup_title_30941" class="pum-title popmake-title"> Speaking to Boards and Shareholders </div> <div class="pum-content popmake-content" tabindex="0"> <p>Most important business communication occurs between leaders, managers, board members, and shareholders. Because Boards advise and direct management teams on key decisions, it is critical that leaders and managers clearly communicate the vision, metrics, and progress of the organization. Having worked with thousands of managers and board members, we have developed valuable insight into how relationships, presentations, handling questions, and more can affect your communication success. Whether you’re new to senior management or an old pro, this module will allow you to hone your Board and shareholder presentations and share your thoughts in a clear, concise manner. 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The answer defines your communication style. Style coaching is one of our most popular leadership and management offerings. It allows senior executives, managers, and emerging leaders to achieve their personal vision of how they wish to present themselves. Our coaches work with clients on their core communication skills, beginning with their two style words. 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