I often caution people on their use of email. Of course it’s fast and convenient, but an important message or request may be diluted for that very reason: you chose a fast, convenient (for you) method to deliver it. If being heard is important, a phone call is far better. And meeting face-to-face gives you the most successful vehicle for delivering your message. A recent study published in the Journal of Experimental Social Psychology and reported in the Harvard Business Review quantifies it. They claim face-to-face is 34 times more effective than email when asking someone to do something for you. The report can be read here.
The research concludes “it’s worth considering whether you could be a more effective communicator by having conversations in person. It is often more convenient and comfortable to use text-based communication than to approach someone in-person, but if you overestimate the effectiveness of such media, you may regularly—and unknowingly—choose inferior means of influence.”
Taking the time to be 34x more effective is worth considering when I write my next email.
