This is a practical collection of easy-to-use customer client service techniques to be applied over the phone; covers every aspect of phone servicing from attitude thru preparation to execution; contains a special section on the latest telephone technologies.
by: Dr. Paula Borkum Becker and Dr. Dennis Becker.
CUSTOMER SERVICE AND THE TELEPHONE
- Brands TSIC
- Product Code: BK-01
- Availability: In Stock