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CUSTOMER SERVICE AND THE TELEPHONE

CUSTOMER SERVICE AND THE TELEPHONE
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Price: $10.95
Availability: In Stock
Model: BK-01
Manufacturer: TSIC
Average Rating: Not Rated

This is a practical collection of easy-to-use customer client service techniques to be applied over the phone; covers every aspect of phone servicing from attitude thru preparation to execution; contains a special section on the latest telephone technologies.

by: Dr. Paula Borkum Becker and Dr. Dennis Becker.
McGraw-Hill Press

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