Author: Katie Ackerley

30 Jul Catching Up With the Coaches – Monica Murphy

This week, we caught up with Senior Coaching Partner Monica Murphy.Monica Murphy Monica is currently leading a lengthy customer service training program with software developing company Pega Systems. This unique program, called Communicating Extraordinary Service, was developed by Monica and fellow TSIC coaches Kristen Curran-Faller and Debbie London, and has led Pega Systems to great success. >What is Pega Systems and how did you become involved with them? "Pega Systems is a software developing company that helps businesses automate their business processes. We have had a 10-year relationship with them, originally beginning with Presentation Skills Training for some of their managers in the engineering group. It was a combination of presentation skills coaching and individual communication coaching."
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28 Jul Are women better managers than men?

A recent article on the New York Times titled: "No Doubts: Women Are Better Managers" sparked this reaction from Coach Laurie Schloff. Communication Coach Laurie Schloff of The Speech Improvement Company (Boston and Tampa) agrees with Carol Smith (right) of the Elle Group that women are often better managers, but based on her work with hundreds of females aiming for the C level she cautions ambitious females: 1. Women are still cut little slack in terms of 'acceptable' management behaviors. Not only do you have to be viewed as competent, you must also be warm and nice.
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