• CUSTOMER SERVICE AND THE TELEPHONE

This is a practical collection of easy-to-use customer client service techniques to be applied over the phone; covers every aspect of phone servicing from attitude thru preparation to execution; contains a special section on the latest telephone technologies.

by: Dr. Paula Borkum Becker and Dr. Dennis Becker.
McGraw-Hill Press

CUSTOMER SERVICE AND THE TELEPHONE

  • Brands TSIC
  • Product Code: BK-01
  • Availability: In Stock
  • $10.95