With outstanding service, organizations gain and keep customers. Since “service” is individualized to each customer, employees must maintain constant control over service attitudes and communication. Whether service is delivered on the phone or face-to-face, our training emphasizes the importance of sensitivity and skill.
Understanding the importance of attitudes
Controlling personal vs. professional behavior
Handling upset people
Speaking with a respectful, responsive style
Managing customer expectations
Serving internal and external customers
Mastering The Speech Improvement Company's unique and proven customer service techniques