Quality Customer Service

With outstanding service, organizations gain and keep customers. Since “service” is individualized to each customer, employees must maintain constant control over service attitudes and communication. Whether service is delivered on the phone or face-to-face, our training emphasizes the importance of sensitivity and skill.

Topics Covered

• Understanding the importance of attitudes
• Controlling personal vs. professional behavior
• Handling upset people
• Listening effectively
• Speaking with a respectful, responsive style
• Managing customer expectations
• Serving internal and external customers
• Mastering The Speech Improvement Company's unique and proven customer service techniques