What Kristen’s clients say...

"We handle patrons all day long and our main focus is to provide them with the best customer service. Many thanks to Kristen Curran of the Customer Service Training Center who came in last summer to congratulate us on what we did right, identify the areas where we needed improvement, and help us learn the skills to make those changes."

–Boston Ballet

"Kristen’s customer service knowledge far exceeds the basic level of understanding. Her knowledge is founded, based, grown and nurtured in a real-time customer service environment. Kristen’s course fundamentals can be applied immediately and easily in both professional and professional situations. Kristen’s sensitivity toward customer service is clearly from a working point of view. Her style, delivery and content are right on target with the real world of customer communications. I recommend this training to everyone who has to talk on a phone."

–Compaq Computer Corporation

"I worked with Kristen one-on-one to prepare for a presentation that I was going to have to deliver at work. Fear of speaking is a problem that I have dealt with my entire life. I have read books on the topic and talked with many about it. None of this helped. That is, until I worked with Kristen. She was able to get to the point and work with me on the causes of nervousness and tips to lessen the effects. Her training helped so much that I was able to deliver a successful presentation.”

–State Street Investor Services

"I want to thank Kristen for the terrific coaching. Her instruction has had a significant influence on how I present, both from the platform and in front of small groups."

–MetLife

"Thank you very much for your presentation to our Management Communication class. The students enjoyed your presentation and they learned from it as well. Your insight and enthusiasm contributed to their understanding of effective communication skills."

–Suffolk University, School of Management

"Kristen did a fantastic speaker coaching job at Lotusphere. We had a solid presentation, but had not been able to practice. Kristen was enthusiastic, extremely helpful and fun to work with. With her help, our presentation went from good to great (in the words of our attendees). There are many adjectives that I could throw out in regards to Kristen, I’ll just use ‘awesome’ and hope it suffices"

–Lotus Development Corporation